eero.com

1.8
1.8 Based on 20 reviews

Blanket your home in fast, reliable WiFi. eero is the world’s first home WiFi system. A set of three eeros covers the typical home. They work in perfect unison to deliver hyper-fast, super-stable WiFi to every square foot. It’s simple to set up. Easy to ...

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Average Rating

1.8

/
5

20 Reviews

5 Star
10%
4 Star
14%
3 Star
5%
2 Star
0%
1 Star
71%

All Reviews

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Review Time

Reliable modem with solid coverage

The modem functions well, providing good coverage and signal strength throughout a small terraced house. I had to reach out to the support team for assistance with the app installation, but they resolved it quickly, and everything is working smoothly now.

4
Date of experience: Dec 07, 2025
JPZD0160
All good so far.

The modem is functioning well, providing solid coverage and signal strength throughout a small terraced house. I had to reach out to the support team for help with the app installation, but that was resolved quickly, and everything is working now.

4
Date of experience: Dec 07, 2025
Angus P.
Installed today and very disappointing.

I set up the device today, but after three hours, I disconnected it from my hub. It’s utterly ineffective; my devices kept losing connection and it actually worsened my WiFi. A complete waste of time and money.

1
Date of experience: Nov 27, 2025
JackMateDong
Misleading performance.

When it works, it misrepresents speeds that don’t match any comparative websites and don’t reflect actual usage. I live in a small flat, and suddenly, I can’t get internet in any room except where the router is located. My service provider supplied this device, which supposedly tracks outages, but they have no access to that data. It randomly disconnects my devices. Being in a central area, there’s no reason for poor internet. My provider has continuously let me down, and this device seems to cover it up—feels like a scam.

1
Date of experience: Nov 16, 2025
Antonia
Questionable billing practices.

I used the service for a while but canceled my subscription in 2023 due to dissatisfaction. Despite having proof of cancellation, I was charged again in 2024. I reversed that payment, thinking it was an error. Then in 2025, I was billed again. It’s clear this isn’t an accident but a pattern of dubious business practices. BE VERY CAUTIOUS!

1
Date of experience: Oct 30, 2025
Corbin Price
Good intentions but poor performance.

AVOID THIS PRODUCT. I have the device bundled with my internet service. After a few months, it began to show latency issues. I can’t even manage a decent video call. It claims to be easy to set up, but it’s worthless when you experience lag in games and calls. My ISP even suggested selling it off online.

1
Date of experience: Oct 18, 2025
Disappointing experience.

When I switched to my latest service provider, I was assured of a reliable internet connection using this router. That turned out to be untrue; my connection is very unpredictable. In over two years, I’ve never had a full month without an outage. The router frequently updates, which slows it down and rejects new connections until updates are completed. Avoid these devices at all costs.

1
Date of experience: Oct 13, 2025
Stevie Cooper
Billed twice and no item received.

I placed an order nine days ago and was charged twice due to a checkout issue on the website. After speaking with multiple service agents, I made no progress. I ultimately had to dispute the charges.

1
Date of experience: Oct 09, 2025
Colleen
Account access issues.

I received my router and followed the app instructions. After attempting to access my account multiple times with both email addresses and my mobile number, I was told they were incorrect. I’ve decided to stick with my old router. Such a waste of time; I do not recommend it.

1
Date of experience: Oct 08, 2025
TheSpeedy1266
Initially fine but poor quality.

When I first connected the router, it worked well, but a few weeks later, the WiFi suddenly stopped. I still had signal bars on my devices, but the internet was incredibly slow. I waited for videos to load for over ten minutes. I had to start using my phone's data to connect to my laptop. Overall, this router is very disappointing.

1
Date of experience: Sep 18, 2025

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Business Details

  • Blanket your home in fast, reliable WiFi.

    eero is the world’s first home WiFi system. A set of three eeros covers the typical home. They work in perfect unison to deliver hyper-fast, super-stable WiFi to every square foot. It’s simple to set up. Easy to manage. And gets better over time with new features and improved performance. Stream video, get work done, or swipe right in any room — not just next to your router. Finally. WiFi that actually works.See more

  • email support@eero.com
  • call 8776592347
  • language https://eero.com

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