Review Time
My wife ordered, credit card payment was received, no order was processed... this has happened a few times, at least money were returne after sometime. Tried to order, insert my address, couldn't find the store, found it through Google, had to insert my address again, placed my order, login was required afterwards and had to insert my address for a third time and the order from the beginning... obviously I moved away and stop trying... Terrible experience, why it has to be so hard to place an order? Amateur service to be as kind as possible...
My wife ordered, credit card payment was received, no order was processed... this has happened a few times, at least money were returne after sometime. Tried to order, insert my address, couldn't find the store, found it through Google, had to insert my address again, placed my order, login was required afterwards and had to insert my address for a third time and the order from the beginning... obviously I moved away and stop trying... Terrible experience, why it has to be so hard to place an order? Amateur service to be as kind as possible...
I use eFood for 1 year now. It went pretty good that in October 2025 decided to go Pro.Last week, I requested an email change, Which you cannot do yourself (this should be high on every app possibility list!).CS told me to email privacy. Which I did. No confirmation nor information about the procedure was receive (BAD!)A few days later I noticed I couldn't login into my old email address anymore, nor into the new email I provided and I requested for an update.And I never received a reply. I don't mind waiting. I do mind, I hate, not being informed,So yesterday I filed a complaint and requested a refund for the rest of my Pro time 9 Months.Guess what?! Their privacy department is able to use email. First their salution was "Sir", completely wrong. Then they said their procedure gives them 30 days time for an email change.That's completely fine with me. But what they did is blocking the use of my old email without enabling my new one. Meaning: You STOLE time of my PRO subscription!As I said I requested a refund which can only be given when that horrible privacy department has done their work. And I lose even more money. Yes, it isn't a big amount, but it is mine!I also filed an official complaint, which of course I will never hear back from again.Companies should learn that they better be honest and clear. Not being informed, or being lied to. Not being answered to questions, it is clear those companies don't care a single bit about their customers.
I have ordered food today through Efood, 1h of delay and i said its okey! When i have contacted their CS to find a solution regarding my issue, 2 of their agents didn’t even bother to find a solution and every time they close the chat without bothering (Eleni D. / Alexandra B.) i guess you should check more their behaviour and abilities to handle a costumer request! But after all a nice agent named Konstantinos T. did the necessary and immediately found a solution and was the sweetest who really fixed all what happened by his colleagues ( that he should be their supervisor probably so he teach them how to be a professional) this one star is regarding the experience i have with the previous two agents, but the 5 stars goes for Konstantinos T. You were amazing
As long as you have no issue with your order all is ok. The minute you have you are done. You have to lose an immense period of time to communicate with them, if finally you will be able to do it successfully. EXTEMELY BAD SERVICE and I am a pro member ....
As long as you have no issue with your order all is ok. The minute you have you are done. You have to lose an immense period of time to communicate with them, if finally you will be able to do it successfully. EXTEMELY BAD SERVICE and I am a pro member ....
I double checked the address before hitting send. My order went to the wrong address and I have been charged for it. No reponse on the chat. phone or email.I want a refund and nothing. A problem with efoods system and I end up paying for it. Unacceptable.
I double checked the address before hitting send. My order went to the wrong address and I have been charged for it. No reponse on the chat. phone or email.I want a refund and nothing. A problem with efoods system and I end up paying for it. Unacceptable.
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