Review Time
God s blessing its been an extremely excellent and superb experience, specially on my birthday , it's a must be done in a life time experience, definitely will do it again strongly suggest. The quad bike is good , the camel ride is brilliant, the food is nice the fire show is great and drinks are delightful, give it 10 out of 10 !!!
Our experience with Egyptra Travel was deeply disappointing and, at one point, genuinely frightening for our family. 🚨 Extremely Dangerous Driving – Safety of My Family Was at Risk On a previous trip to the Pyramids, the driver was watching YouTube videos on his mobile phone while driving at speeds of up to 90 miles per hour. The phone was on his lap while driving and he was clearly distracted. My wife and four children were in the vehicle. This was extremely dangerous and completely irresponsible behaviour. I have written messages saved on my phone where I later raised this issue with the company and requested that such behaviour must not happen again. This is not a small complaint. This is about passenger safety and human lives. ❌ Unacceptable Lunch – Ruined Our Family Day The lunch arranged by the company during another tour was completely unacceptable. Since they selected and organised the restaurant, responsibility lies entirely with them. The roast chicken was clearly old and pre-cooked — extremely hard, dry, and almost impossible to eat. The food was completely cold — not hot, not even warm. The taste strongly suggested it had been cooked long before serving. There was no proper variety. The only options were hard roast chicken and small portions of cold, unpleasant-smelling kebabs in a mild curry sauce. No alternatives were provided. Most of my family ended up staying hungry. Dessert consisted of three different shapes of baklava — essentially the same sweet presented differently. No real variety at all. The only positive point was that the toilets were clean. What makes this worse is that during our previous Pyramids tour, the lunch quality was excellent. The inconsistency in standards is unbelievable. We did not inform the guide at the time, but after the trip I formally complained to the company and clearly explained everything. I also requested a refund for the lunch because it ruined what should have been a memorable family day. Instead of taking proper responsibility, I received a generic template-style reply saying they would “raise the issue” and “review the situation.” When customers pay significant money for a tour, they expect accountability — not copy-paste responses. ⚖️ Good Individuals, Poor Management To be fair: The guide was knowledgeable, sightseeing arrangements were organised, and some staff were polite. However, management standards, food quality control, safety supervision, and complaint handling are clearly lacking. Previously, I avoided mentioning certain issues publicly because I did not want to damage their business. I believed they would value customer safety and satisfaction over money. Unfortunately, their response shows that revenue appears more important than responsibility, service, and customer safety. ❗ Final Recommendation Because of extremely dangerous driving behaviour, unacceptable food quality, refusal to refund or take proper responsibility, and dismissive complaint handling, I strongly advise families to think very carefully before booking. A tour should create happy memories — not stress, hunger, and fear for your family’s safety. Very disappointed.
We booked a Trip to Cairo with Egyptra and the whole Trip was really well planned. Our Tour Guide Omar was a really nice person who reached out to us all the time. Our Quad Tour in the Hurghada Desert was really fun too and the guide was a really cool guy! All in All the whole trips been planned really good, the transfers were easy and the planning made by the Egyptra Team was excellent. I would book them again!
DO NOT BOOK WITH THIS COMPANYI was completely scammed by the trip I booked with this company to visit the Blue Hole and the Coloured Canyon in Sharm El Sheikh.The package clearly stated that we would have a Spanish-speaking guide, but the guide assigned to us barely spoke English, and the only language he spoke fluently was Russian. This made communication extremely difficult throughout the experience.In addition, the guide pressured us into renting fins and wetsuits, insisting they were mandatory to visit the Blue Hole. We were charged an additional €36, even though the package was advertised as all-inclusive. In the end, we went to the Blue Hole without any guide at all — only with a driver who spoke only Arabic — while the guide went to visit other locations with a Russian group. This is clearly not the service we paid for.Regarding the canyon visit, the location we were taken to was not the real Coloured Canyon shown in the promotional photos or described in the tour details.After the trip, I contacted the company by email to request a refund, but they never replied.
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