Review Time
Game used to be great but these days it's just hot garbage. Grossly over monetized, with everything purposely designed to be as predatory and deceitful as possible. PVP has been a broken crap show for years and the devs have said numerous times for nearly 8 years that "they're working on it" with no tangible benefits or progress made. I used to love the game back in the day but now it's a complete waste of time.
It is an amazing game, been playing on and off for years and there is always so much to do, i like that it can adapt to the free time i have, if i can only play some its fine and if i want to totally game it has alot more than i can handle too, great graphics, only but is the crate system....so faulty and so lucrative its sad...i wish it was more up to luck and not real world money, before they used to do more giveaways, miss that...
I was an active player for about 3 years, I recently quit the game due to real life issues. I logged into my elder scrolls online account on the website for the first time in about 6 months a couple weeks ago to make sure my membership was not still active, in which it specifically said I had no memberships active, but I have been charged £105 for a yearly subscription? I can’t afford to be losing £105 for something I didn’t know was still active, not on my own part. I am now being told by both ESO and PlayStation there’s no way I can be refunded? I was an active member of the community and loved the game while I did, it’s nice to know the people behind it don’t really care about loyalty and respect but more about the money they are taking in from their customer base. I am appalled.
The customer service is nice if you have the luck to get a dedicated person on the other end. I accidentally deleted a fully decked-out char, got him back in a matter of hours. On the other side, it seems impossible to fix a crown store order because the CS seems overworked and not at all bothered. The game itself is plagued with farm bots and toxic guilds but ZOS doesn't seem to mind. It's a good game tho, I made a lot of friends and I really enjoy playing it.
Unacceptable customer service. Did not receive my in game store items in time. The fact that they can copy paste a response asking you to have to wait 72 hours until they do something is completely ludicrous. Meanwhile they ask you to check if your bank transaction went through as if you're the one at fault for their incompetent logistics. Listen, I get it if a server goes down, or if there's a bug. But if there's one thing I cannot stand is someone making a clown out of me with my hard earned money. "Sorry" does not substitute accountability, get your act together.
Worst company ever! Game has kept me sane and also pushed me over the edge at the same time during the covid. Blue screens, prolonged maintenance periods during events, excuses and no offer to refund money or at least give big prizes for being inconvenienced over and over. This last maintenance was the last straw. 9 hrs so far and counting. All you want is our money and screw us when the damn game doesn't work!
Love the game shame about the LAGS, the BUGS and the constant BLUE SCREENING. every time the game gets an update u can GUARANTEE they've messed up parts of the game where it can be practically worthless playing. If I hadn't already invested my time and money in this game it would be relegated to the BIN.
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