Review Time
I purchased a range cooker for my tenant, and it stopped working after just three months. When I contacted customer support, they misrepresented our discussions and refused assistance until installers checked the setup. After much delay and multiple calls, the installers found no installation issues, but the cooker still wouldn't function properly. This entire process has been frustrating and inefficient. I've now decided to seek advice from consumer protection services, but the retailer has finally agreed to replace the cooker. Still, I worry that the warranty service is deliberately delaying resolutions.
I needed my appliance delivered the next day, and it arrived on time. I received regular updates throughout the process. The friendly communication from the support team made me feel positive about the entire experience. The fridge freezer is functioning perfectly, though I was a bit let down that the delivery crew didn't take the packaging for disposal.
I ordered an electric appliance that was delivered in November 2024. It was used occasionally until I went away for three months at the start of January 2025. Since October 2025, it has been used sporadically but recently developed an oil leak. I reached out to the support team today, but their service has been disappointing. They simply stated that it was out of warranty by a few weeks and offered no assistance. The product has been discontinued, so they won't accept it back for repair. It has been well cared for, but now I have to dispose of it along with the nearly £90 I spent.
I paid for expedited delivery, but unfortunately, there was a delay. I struggled to get in touch with anyone for assistance. The delivery arrived the next day, but I witnessed the driver mishandling my parcel, which was disappointing. I'm expecting a refund for the next-day delivery charge!
I regret buying this fridge freezer. I've only had it for three years, and now the seal on the freezer is damaged, making the top drawer unusable due to ice buildup. I had to purchase a replacement today, which feels like a waste of money.
We switched to electric radiators thinking they would be more convenient, but that hasn’t been the case. The radiators are expensive and have connectivity issues. Reaching customer service is a frustrating experience, and their follow-up support is lacking. After multiple attempts to get assistance, I'm left feeling extremely dissatisfied. I would strongly advise against using these products.
The website is easy to navigate, offering a wide range of products at excellent prices. I appreciated the frequent updates after placing my order. The delivery was fantastic; they unpacked everything and took away all the packaging. I'm very satisfied with my purchase.
I had a terrible experience with my dehumidifier, which had a two-year warranty but nearly caught fire. The company attributed the issue to dust buildup and refused to repair or replace it. I regret not reading more reviews before purchasing from them.
I had my oven for less than a year under warranty, and after using the self-cleaning option a few times, the door shattered. When I tried to claim the warranty, the company informed me that glass doors aren't covered. It seems illogical to have a self-clean option that could damage the appliance. I'm incredibly disappointed with this company and will not purchase from them again.
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