Review Time
My wife ordered a dress (France delivery). The color was significantly different from the website photos, and the measurements did not match the size chart, making it impossible to wear.
We requested a return within the legal 14-day EU withdrawal period. Customer service initially refused, claiming the item was “Final Sale” due to a 20% discount.
Under EU consumer law, discounted items are still covered by the 14-day right of withdrawal. Only after we formally cited the law and mentioned escalation did they agree to accept a return.
They also attempted to apply a 20% restocking fee and asked us to declare the parcel at a “minimal value” for customs. Following our refusal to proceed under those conditions, Ellitâne now refuses any return without applying unlawful conditions, leaving us with no practical possibility to return the dress.
EU customers should carefully review their rights before purchasing.
I absolutely love this website! It has an incredible selection and is so easy to navigate. The quality of the products and the level of customer service are consistently top-notch. I've had multiple fantastic experiences and will definitely be a returning customer. If you're looking for a reliable and high-quality option, this is the place.
I had a very positive experience with this company. The process was smooth and well organized, and the staff were professional, helpful, and responsive throughout. Everything was handled clearly and efficiently, which made the whole experience stress-free. I truly appreciate their support and customer service. I would definitely recommend them to others looking for reliable and professional service.
I recently purchased a blouse from Ellitáne and I’m really happy with my experience. The quality of the fabric is excellent it feels soft, comfortable, and well made. The fit was exactly as described, and the design looks even better in person.
The ordering process was smooth and easy, and the delivery was on time. Everything was carefully packaged as well. You can really tell that they pay attention to details.
Overall, I’m very satisfied with my purchase and would definitely order again. Highly recommended!
I inquired beforehand about the external and internal materials of one of the coats, and the team informed me that it was made of 70% wool on the outside and had a 100% viscose lining. Trusting this information, I proceeded with my purchase. However, upon receiving the coat, I found that the only label attached indicated 65% cotton and 35% polyester, with no additional details about the material. Consequently, I feel somewhat let down regarding the honesty and transparency between the team and the customer. If the coat truly contains the materials they mentioned through messaging, why isn't it reflected on the label?
I ordered a dress for my sister's wedding, and it fit like a dream. I was very pleased with it. The delivery was prompt, and I received numerous compliments thanks to this beautiful dress. I appreciate the swift service and the quality of the dress!
We ordered dresses from a seller for a wedding – there were five of us and we were all bridesmaids. We selected the Lumina Cascade Gown in powder pink, and the dresses turned out absolutely stunning. The color was lovely, the fabric felt high-quality, and everything arrived on time as promised. There were no sizing issues – everything fit flawlessly. Many guests inquired about where we got our dresses. I reside in Spain, and for this price, we couldn’t find anything comparable in quality and appearance. I highly recommend this seller – an excellent choice for a special event.
I purchased a dress for my girlfriend, despite not being well-versed in fashion. The ordering process went smoothly, and delivery was timely. Initially, I was hesitant due to some negative feedback, but I decided to take a chance. Ultimately, everything worked out wonderfully. The dress is lovely, the design is classy, and she adored it. Thank you for the attention to detail.
My friends and I ordered dresses together for a wedding – there were five of us as bridesmaids. We all selected the Lumina Cascade Gown in powder pink, and the dresses looked absolutely stunning. The color was gorgeous, the fabric felt high-quality, and everything arrived on time. There were no fitting issues – everything was perfect. Many guests inquired about our dresses. Living in Spain, we couldn’t find anything of similar quality and appearance for this price. I genuinely recommend this platform for special occasions.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ellitâne is a space where elegance meets emotion. We create clothing designed to make women feel beautiful, confident, and truly themselves. Every detail — from fabrics to silhouettes to thoughtful packaging — is intentional. Our support team offers guidance at every step to ensure you feel seen and celebrated. Thousands of women around the world have chosen Ellitâne for their weddings, graduations, birthdays, and life’s meaningful moments. We believe style is not only about what you wear, but how it makes you feel. That’s why our mission is simple: beautiful clothes, made with care, delivered with love.See more
