Review Time
I believe that the service offers outstanding value for the cost. Truly impressive. I used to pay five times more for standalone versions of certain third-party applications and utilities annually. You mean…I don’t have to do this anymore? Absolutely. • The criticism regarding limited selection is puzzling. Over 260 apps is remarkable. I’m not sure what expectations some may have had… Acrobat, Office, and Roblox included as well? Let’s be realistic. The licensing agreements (and associated costs!) for titles outside the primary corporate umbrella must be substantial. Did anyone consider this, perhaps? The customer support I received was exceptional, without a doubt. I have worked in that sector for a major corporation—one of the most recognized names in the tech world. I can recognize excellence when I encounter it. • The representative I interacted with was incredibly responsive, highly professional, friendly, and efficient. They assisted me at remarkable speed to provide a bundle with pricing tailored to my needs and device setup. I’m not sure what others are complaining about. Maybe check your customer service response emails a bit more carefully? Adjust your expectations? It’s important to acknowledge our tendency towards negativity. It’s too easy—due to evolutionary instincts—to make quick judgments and focus on what is perceived as wrong or lacking in any situation. Often—because speed has historically taken precedence over thoughtful consideration—our minds distort perceived flaws and risks, a leftover instinct that doesn’t serve us as well now. It seems that many reviews shared here and elsewhere are influenced by this reflexive bias towards negativity. They often lack depth, understanding, and recognition of the positives and benefits. Even the neutral aspects are ignored in a misguided effort to amplify criticism. In summary, it’s a reactive, shallow approach—if it’s even “thinking” at all. It’s time to move beyond outdated mindsets. Let’s strive to be more balanced in our evaluations and realistic about the practical challenges faced by software professionals today—especially while maintaining composure in a challenging environment. ☮️
As a long-time customer, I'm really disappointed by the decline in service quality. It's crucial to note that this service is provided by the company, which bundles many of its own products. This would be acceptable if those products worked properly. When you reach out for help, you often find little assistance available. The service is losing valuable apps that made the subscription worthwhile. Developers I've spoken to also feel mistreated. It's frustrating to pay monthly for a subscription filled with broken apps or ones that disappear, only to struggle with customer support for help. Interestingly, if you leave feedback on apps (which they encourage), any critical reviews of the company's apps are likely to be censored. Overall, it's a rather unprofessional situation. Until improvements are made, I recommend avoiding this service.
As a long-time customer, I'm truly shocked at the decline in customer support quality. The service, offered by the company, includes many of its own products, which would be fine if they actually worked. Reaching out to customer service for help is often futile. Additionally, the service is losing valuable apps that made the subscription worth it. Conversations with developers indicate that they also face poor treatment. It's incredibly frustrating to pay monthly for a subscription filled with broken apps or ones that vanish, and then to have to struggle with support for assistance. If you leave feedback on apps, particularly if it's critical of the company's offerings, your reviews will likely be censored. Overall, it's a very unprofessional situation. I advise avoiding this service until improvements are made.
I've been using this service for years, and it's fantastic to have a single subscription for all my software needs. Their support team is exceptionally friendly; they helped me set up my student account via email and were very accommodating. I highly recommend this service to anyone who uses the included apps. I've also discovered new apps that I didn't know I needed.
UPDATE: Following my previous review, the service reached out and resolved my billing issues. As I mentioned before, I had never faced problems with their product, and now that the billing is sorted, I will continue using it. ORIGINAL POST: As a long-time user, I'm very disappointed to say that I stopped using it after they incorrectly billed me. I tried to resolve this, but they stopped responding to my emails. I had to block them on my card and discontinue my use. I even contacted their CEO on a professional network with no reply. It's perplexing that they can't find past correspondence; they should check their support system. They claimed I closed the ticket, but that's not true—their team simply stopped responding after I provided the requested details.
I've been a long-time user, but I hadn't needed to contact support until now, which speaks to the product's quality. I encountered a VAT-related issue that their payment processor couldn't resolve. The representative was very helpful and quickly sorted out the problem for me. Small teams often mean more personal and efficient support when needed.
I've been using this service for a while, and my overall experience has been very positive. The app selection is broad, with most being genuinely useful, though some overlap. As an educational discount user, I received prompt and effective support during my subscription activation and when transitioning to a new plan that includes mobile apps. I highly recommend this service for anyone seeking versatile software.
Claim your business profile now and gain access to all features and respond to customer reviews.
Setapp is a large collection of powerful Mac apps available by subscription. It provides access to a growing range of curated, premium Mac software from different developers for a fixed monthly fee. Explore, discover, enjoy.
