Review Time
Our family vacation was fantastic and hassle-free. The service was elegant, straightforward, and professional 🙂. I encountered no issues while booking hotels or tickets, as they offered numerous options 🤔 for me to select from. They truly made the process easier. Thanks 😊
As frequent long-haul travelers, we expected much more from our recent Business Class journeys from Malaysia to the UK via Dubai. At the lounge in KL, there was only one chef at the egg counter, which resulted in a long wait for an omelette. I requested two fried eggs sunny side up, but the manager told me to sit down and they would be brought to me. By the time I finished buttering my toast, the chef was still working on the omelette, leaving my toast cold and soggy, prompting me to cancel my order. On our flight to Dubai, the mezze was bland and tasteless. During a delay in Dubai, I asked for a drink while watching a film, but was told I could only have it after takeoff. The mini bottles of water at my seat were all warm. After our soup starter, the empty bowls sat untouched for 25 minutes. When my steak tenderloin and broccoli arrived, it was overcooked and dry. The broccoli resembled a puree, collapsing into mush when I attempted to pick it up. The salad was minimal, consisting of a few leaves and a couple of tomatoes. Overall, it was a disappointing experience, and we will definitely think twice about our future travel choices.
Impeccably organized vacation from the initial booking to the actual experience. The team that handled my booking was well-informed about the destination I was interested in and provided various options while guiding me through every step of the process. The brand was consistently present throughout. Great job!
The booking experience was incredibly smooth, and the all-inclusive holiday meant no hassle in arranging flights, hotels, or transportation. The customer service available through messaging was very responsive, making it easy to manage the booking. In today's automated world, it's refreshing to interact with people who quickly understand your needs and provide tailored solutions. We will certainly consider booking again with this service.
I am extremely dissatisfied with how my case has been handled by the company since 2022. I expected much better from a premium airline, but the communication and support I received were shockingly inadequate. Despite multiple attempts to reach out, I was left waiting for long periods with no updates or clear answers. I felt completely overlooked throughout the entire process, and nothing has been resolved. What should have been a straightforward experience turned into weeks of stress and frustration. The lack of transparency and basic customer care has been very disappointing. I hope this feedback prompts improvements in their communication and support.
In a time when criticism comes easily but compliments are rare, I want to express my heartfelt gratitude to the team. During a brief stay marked by some sad news, the staff treated me like family. I was welcomed daily with warm smiles and genuine hospitality. Each morning, my special dietary requests were met without me needing to ask, making me feel truly valued. On my departure, I was surprised with a lovely serenade and a freshly baked cake. I am also thankful to the concierge team for their exceptional service. This was my first visit to Dubai, and because of the professionalism of the team, I will choose this service for my future stays. I look forward to returning and recommending them to others.
We arranged a combined flight and hotel vacation to celebrate our 50th wedding anniversary. The booking process was straightforward, and the airport limousine service was prompt. The in-flight service was outstanding, and the hotel staff were courteous and accommodating. However, a major letdown was that despite my husband contacting the company prior to our trip to ensure the hotel acknowledged our anniversary, there was no recognition whatsoever. I had hoped for at least a small gesture. To add to our disappointment, the day after our anniversary, several staff members sang 'happy birthday' to guests at the table next to us. While it wasn't the anniversary celebration we envisioned, we still had a good trip overall.
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Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates.
Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 020 8972 8958 to talk to one of our experienced and knowledgeable consultants about your next holiday.See more
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