emma-sleep.ie

3.7
3.7 Based on 201 reviews

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Average Rating

3.7

/
5

201 Reviews

5 Star
54%
4 Star
10%
3 Star
6%
2 Star
7%
1 Star
22%

Filtered Reviews

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Review Time

Nibson
Pillow is hard.Not for people who are…

Pillow is hard.Not for people who are expecting a soft pillow.Your head and neck gets too warm and I was sweating as it creates lot of heat.They need to workup a lot to reduce heat.

2
Date of experience: Oct 11, 2025
Laura Girod Coyne
Just so comfy

Super speedy delivery and I absolutely love my new pillow. Need another one now.

5
Date of experience: Oct 11, 2025
Tig Noonan
Bed is not comfortable

Bed is not comfortable

2
Date of experience: Oct 10, 2025
ronnie reinhardt
Didn't feel it was very comfortable had…

Didn't feel it was very comfortable had to put a topper on it. We both suffer with back pain and felt it was too hard

3
Date of experience: Oct 08, 2025
Miss Angela Reynolds
Exceptional Pillows

I recently bought two Premium Cloud pillows. One for myself. They are exceptional. So comfortable. I haven't had any neck pain or headaches since I started using it, over a month ago. I didn't need to remove any layers. It's perfect. I'm so happy with it. I've been looking for proper pillows for years. Thank you Emma.

5
Date of experience: Oct 08, 2025
Consumer
Easily the worst mattress & customer…

Easily the worst mattress & customer service I've ever came across. I bought this mattress as a treat for myself and my partner , we're a young couple that have never experienced any sort of back pain until I bought a mattress from this company. We'd the mattress for a total of 5 days and the severe back pain it has caused was dehabiltating. It caused nothing but pain and sleepless nights resulting in us going into work with no sleep.When I contacted the company I was told to just deal with it for 4-6 weeks to let the mattress "break in" . When I explained to them multiple times that I can't go another night sleeping on the mattress Nevermind 4-6 weeks as the pain was so severe. They insisted they we just had to deal with jt for 4-6 weeks.When I told them I wanted a refund they offered to send a mattress topper if I'd keep the mattress - the mattress topper would take 4-6 weeks to come.Ive looked online since and have seen there is many people experiencing the same problem & have now since heard from other family and friends they're experiencing the same problems.I don't know in what world they think a mattress that needs to be broken in should cause severe back pain and that the consumer should deal with this for 4-6 weeks in hopes that it'll get any better, I've had new mattresses before and have never dealt with pain like this.They have said the mattress can be collected in 3-5 working days but only from then they I'll it take 14 WORKING DAYS to refund the money so now we will be out of pocket for atleast 3 weeks as we have to buy a new mattress.Easily the worst company I've ever had to deal with. AVOID

1
Date of experience: Oct 06, 2025
Mary
The ease of ordering our new mattress

The ease of ordering our new mattress. Your company were so professional and the mattress arrived a couple of days after placing the order.

5
Date of experience: Oct 05, 2025
John Sullivan
Poor quality

Poor quality

1
Date of experience: Oct 03, 2025
lochlainn mccann
Good

Comfortable

5
Date of experience: Oct 02, 2025
geraldine mcdarby
Faster than expected delivery abd great…

Faster than expected delivery abd great product

5
Date of experience: Oct 02, 2025

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