Review Time
I love my new Emma mattress and my sleep has definitely improved.However, the mattress arrives in a vacuum packed plastic bag and I can still get the smell of plastic/factory type smell off the mattress. Secondly, it is extremely heavy to lift upstairs (standard mattresses would be lifted upstairs by supplier) and is most definitely a 2 person job.
I purchased a double mattress and was up-sold on a pillow and duvet to go with it. They sent me a single duvet which is too small for the mattress. There was no option to choose size. It's obviously supposed to match as part of the deal. They wouldn't change it for a double because it had the SKU number of the single on the sales receipt. As if that means anything to a customer.I contacted Emma support and they did nothing!
I wrote the following email to Emma on the 14th of Nov with no response Hi Emma,Yesterday my mattress was delivered by GLS to (our address), Dublin. Order number 0025-N62K2W.The delivery driver was grumpy. He agreed to bring the mattress to the door of the apartments. He seemed very put-out, so I asked if he delivers mattresses every day. He said no, just for you. I said I ordered the mattress online without any idea of who would be delivering it. I assumed like with previous mattress delivery experiences that the mattress would be carried upstairs with our old mattress then taken away. I was suprised by the low quality of the delivery service that Emma provided. My main complaint is that the mattress was not brought to my apartment. It’s an ableist delivery service. I was born with a half an arm and I had to figure out how to get the mattress to the lift up to the 2nd floor, then had to push it to my apartment door. It was a real struggle with one hand and something I shouldn’t have to do. What if I was an elderly woman? I could have been injured.Emma should work with delivery companies who are equipped to deliver mattresses. It’s assuming that everyone is able-bodied and has a front door. I am renting in an apartment block and I have a disability. It was a disappointing delivery service.Yours Sincerely
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