Name: alphamarts.com
Telephone: 8776062818
Rating: 4.6

John Holmes Guest

4 months ago

Good customer care Responded to my email in a timely…

Responded to my email in a timely fashion. Kept communicating until resolved.

Date of experience: Oct 20, 2025

John Kaczor Guest

4 months ago

Gas Grill

I purchase a gas grill. While I was very impressed by how the grill was packaged one of the back panels was damaged upon opening. I emailed Alphamarts and within 3 days they sent a new panel to me. I was very happy with their customer service!

Date of experience: Oct 12, 2025

Nick Gragnani Guest

4 months ago

The greatest asset

The greatest asset any customer oriented company can have is excellent communication skills combined with an understanding and empathy towards the needs of their customers. These traits were exemplified recently by Alphamarts customer service department when my order for an outdoor table was damaged in shipment. The Alphamarts staff were quick to respond to my need and provided a solution that was acceptable to me. I could not have had a more pleasant experience with a customer service representative.

Date of experience: Oct 06, 2025

A big fan Guest

5 months ago

My new table umbrella lights stopped…

My new table umbrella lights stopped working. After a few emails back and forth the team helping me determined I needed another one. It was here within days! Kudos to all involved in this. Customer service A1.

Date of experience: Oct 01, 2025

Dawn Crosby Woidan Guest

5 months ago

I purchased a Phi-Villa patio furniture…

I purchased a Phi-Villa patio furniture set with a firetable. I was happy with everything. I needed to do a warranty claim a few months later. It was a fast, smooth easy experience with great customer service. Thank you

Date of experience: Sep 30, 2025

Vicky Perkins Guest

5 months ago

Love the grill!!!

Love the grill! One of the burners and the regulator stopped working. I contacted customer service and they responded quickly, shipped the replacement parts and now it’s good as new! Highly recommend this grill and company.

Date of experience: Sep 29, 2025

John Tudon Guest

5 months ago

We ordered the antique style cabinet

We ordered the antique style cabinet, which arrived earlier than expected. After going through the parts list we noticed that the holes on a panel didn’t align with the corresponding one. We emailed Alphamart and they responded the next day with a solution. After they learned that the warehouse was out of stock on that panel they contacted us and told us they would send another cabinet. They kept us informed and we received the new one that fit perfect.

Date of experience: Sep 22, 2025

Myriam Nudell Guest

5 months ago

I never gave up and you were terrific!

When I first wrote your company I really did not have too high of expectations at all. Boy! What a surprise your company gave me. A renewed faith in superior customer service. I was about to give up and glad I did not do it. You wrote me so many emails giving me instructions on how to fix the problem and when it did not get resolved you sent me a new 15 ft. umbrella for free. I am so grateful for your attention to my problem and you have my respect and admiration. Thank you so much. Myriam Nudell

Date of experience: Sep 15, 2025

Brian Jaffe Guest

6 months ago

Excellent support/service!

Our table and 8 chairs arrived promptly, in great condition, but one of the chairs was wonky after assembly. I contacted Alpha Mart and they were rapid in replying. Although they offered to send me replacement parts, they also sent a simple video showing how to simply flex the chair over a 2x4 to straighten it. Simple, but effective! Problem solved.

Date of experience: Aug 26, 2025

BONNIE E Guest

6 months ago

I wrote that our umbrella broke and…

I wrote that our umbrella broke and within 24 hours we had a reply. The replies were constant until we received the replacement within a week. This was the easiest system I have ever used to work with a manufacturer.