Review Time
The associate I worked with, Dee, was helpful and kind, and spoke clearly. I really appreciated sensing she cared about resolving the issue. I love this product and needed a replacement part. The resolution was more than fair and the experience was very helpful. I would recommend this company to others.
I joined the e-bike family reluctantly but at 81, decided it was time. I bought a slightly used 2021 Gazelle C8 step through model in early July and four months and 3000 kms down the road, I wish that my "time" had come a lot earlier. It has been an absolutely wonderful experience. Hilly terrain and/or windy conditions which had more and more been giving me an excuse to take the day off are no longer an issue. As to the bike itself, I cannot compare it with other products since this is my only e-bike experience but I can say without reservation that it has no faults. I'm about a 40 to 50 km trip driver and my battery consistently predicts around 125 km before a charge is required so no issue there. The seat is more comfortable than the one in my living room. Mechanically, it's like that energizer bunny - no issues. The electronics are quiet. The shifting is smooth, easy and responsive and you can sweat or not - your choice. Something I think to do with age was causing me trouble lifting my leg over the bar of my touring bike, so the step through style is a welcome feature and also the more upright position is an improvement. I could go on but you get the idea. I am biking more and enjoying it more. What else is there?
I joined the e-bike family reluctantly but at 81, decided it was time. I bought a slightly used 2021 Gazelle C8 step through model in early July and four months and 3000 kms down the road, I wish that my "time" had come a lot earlier. It has been an absolutely wonderful experience. Hilly terrain and/or windy conditions which had more and more been giving me an excuse to take the day off are no longer an issue. As to the bike itself, I cannot compare it with other products since this is my only e-bike experience but I can say without reservation that it has no faults. I'm about a 40 to 50 km trip driver and my battery consistently predicts around 125 km before a charge is required so no issue there. The seat is more comfortable than the one in my living room. Mechanically, it's like that energizer bunny - no issues. The electronics are quiet. The shifting is smooth, easy and responsive and you can sweat or not - your choice. Something I think to do with age was causing me trouble lifting my leg over the bar of my touring bike, so the step through style is a welcome feature and also the more upright position is an improvement. I could go on but you get the idea. I am biking more and enjoying it more. What else is there?
I joined the e-bike family reluctantly but at 81, decided it was time. I bought a slightly used 2021 Gazelle C8 step through model in early July and four months and 3000 kms down the road, I wish that my "time" had come a lot earlier. It has been an absolutely wonderful experience. Hilly terrain and/or windy conditions which had more and more been giving me an excuse to take the day off are no longer an issue. As to the bike itself, I cannot compare it with other products since this is my only e-bike experience but I can say without reservation that it has no faults. I'm about a 40 to 50 km trip driver and my battery consistently predicts around 125 km before a charge is required so no issue there. The seat is more comfortable than the one in my living room. Mechanically, it's like that energizer bunny - no issues. The electronics are quiet. The shifting is smooth, easy and responsive and you can sweat or not - your choice. Something I think to do with age was causing me trouble lifting my leg over the bar of my touring bike, so the step through style is a welcome feature and also the more upright position is an improvement. I could go on but you get the idea. I am biking more and enjoying it more. What else is there?
I lost three of the star valves for the anti colic tomme tippee bottles, therefore could not use them as they would leak without it. Anna went above and beyond to ensure that I was able to get my moneys worth, and ended up sending me 3 whole new bottles. Such a great experience and will definitely be a lifelong customer.
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