Review Time
The initial contact on there live chat wasn't the best but the two agents Rowan and Anthony that got a hold of me via Email after I had given up waiting on the live chat agent where quick and amazing!! And I will receive storage caps I desperately need to help make my breast feeding journey easier.
It seems that ResMed’s customer service relies on both human representatives and AI bots, but the experience is frustrating and unproductive. I’m dealing with a situation where my DME (Home Medical Provider) for my CPAP machine has gone out of business, and I require warranty support. When I contacted ResMed’s customer service, I spoke with “Scott” at 1-800-424-0737. His demeanor was aggressive, unhelpful, and dismissive. He repeatedly stated that he “did not know” how to resolve the issue and outright refused to escalate my request when I asked. In Canada, ResMed’s system relies heavily on DMEs or Home Care Providers, and the majority refuse to assist unless you originally purchased the machine from them. If you move, or your provider closes down, you’re essentially left without options. This forces customers into buying a new machine, regardless of need. DMEs are now a dime a dozen, with prices on machines varying significantly. ResMed worsens the situation by requiring customers to go back to their original DME for any support while providing no direct help of their own. In my opinion, ResMed Canada operates without ethics. Their refusal to assist customers directly, combined with unmotivated, gangsta style, and unprofessional customer service representatives, highlights their lack of accountability. ResMed seems to prioritize profit over customer care, leaving consumers stranded in situations they didn’t create.
I messaged them wanting to see if I could order some replacement bottle parts I had lost that didn’t seem available for purchase any where. Upon asking for my address, they promptly responded that they’d just send me the replacement piece I needed with extras. Super happy and impressed with the above and beyond customer service. I was always becoming a loyal customer based on their quality products but having top notch customer service puts the stamp of approval on Tommee Tippee for me. Awesome brand.
what a crap website, I accidentally put something in the 'cart' and then it wouldn't let me remove it so my wife had to do the order. Then when paying for that and I had forgotten my password it just would'nt accept me pressing 'forgotten password' SORT IT OUT
I've recently purchased a Gazelle Ultimate T10 and would like to offer some comments. First, I want to say that this bike is without a doubt the best bike (electric or manual) I've ever owned. The quality of the build is exceptional and the design and balance are superb. I test rode two Treks and a Giant prior to the Gazelle and none of them matched Gazelle's feel and quality. After riding approximately 500 miles, I have two comments I'd like to make for your consideration in later builds. They are: A redesign of both the rubber charging cover and the chain guard. I would suggest making the charging cover out of a hard plastic with a spring closing hinge and soft rubber seal. The current flexible, soft rubber cover does not provide adequate protection from moisture and the small rubber post insert design to keep it closed is fussy and hard to secure. Regarding the chain guard, I’ve removed it several times to service the chain and it's apparent that the plastic retention clips are insufficient and will not stand up to repeated removal and replacement. Additionally, the chain guard itself would be of better quality if it were made of the same material as the fenders. Thanks for listening.
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