Review Time
I ordered most of my products for my complete bathroom refurb from them. Great website, with excellent search function. I had a few queries about measurements etc. all were answered by email very promptly. Excellent value compared to prices from UK suppliers, especially for European brands (check out the Hansa taps which are brilliant!). Geberit toilet frame and Duravit sanitary ware were a bargain (e.g. Wondergliss coating is barely available from UK suppliers while Reuter have it in stock.). Delivery charge is also good value (especially compared to QS supplies etc.) because you only pay for the largest item and considering that it's all shipped from Germany. The washbasin arrived with a small manufacturer's fault and they exchanged it quickly without any problems. Very friendly and competent customer service. Can't recommend them enough!
Terrible experience. We ordered some bathroom items of the amount of EUR 348.60. We canceled the order the following day. We did a reorder for EUR 2'700 and we received everything as it should. However, to receive the refund from the 1st order was a saga.Raised to 2 stars after receiving the refund. In this day and age it should not be necessary to make several phone calls and send a hand full of emails and wait over 3 months to receive a simple refund.
Absolutely terrible services!Indicate as immediately available, then turns out the item is not in stock and will not even notify when will it be in stock until 10 workdays later! never trust the availability indicated on their website.Unhelpful staff too. do not buy from this place!
Catastrophic customer service. I ordered a sofa, which they then inform me a couple of days before delivery is curbside only. Furthermore, the delivery service refuses to provide a time window for delivery, to deliver early mornings, evenings or on weekends (not mentioned in the Terms & Conditions). The expectation is that the customer takes a day off work. Refusal by Reuter to liase with the delivery service or take back the sofa without charging international shipment costs. Simply appaling.
I used Reuter to supply high-end fixtures and fittings for a recent bathroom re-fit. Fair and sensible pricing with a great website to help you order your items. I have absolutely no complaints having had a great experience and having saved lots of ££'s compared to the local companies I went to visit for quotes of the same items. Trust me, there were several. The conclusion I came to...Bathrooms and Kitchens are BIG money makers in the UK, especially when you are looking at installing the higher end of things in terms of finishings. It's almost like local suppliers 'see you coming' when you specify anything else than a Homebase or MAGNET kitchen or equivalent bathroom. - that's the experience I had anyway. We literally quite a bit of money by not going with local suppliers.Local suppliers appear to be 'generous' and bamboozle you with so called 'discounts'... but in my experience having done my homework it's all smoke and mirrors generally and the final quote works out far more expensive than when you use Reuter as your supplier.If you are comfortable specifying and sourcing your own items, then Reuter is the way to go. Take into account the stock availability information that is presented to you on their website for your parts and use this for your planning. I found that Reuter send your order all in one go (ie. batch send all items once the last item with the longest lead time is available - rather than trickle send items as and when they become available, hence they can give you a good price in the first place). So always use the longest lead time as the measure for a sensible and realistic delivery date for your items to arrive. My items were sent via courier (Villeroy & Boch Toilet seats x 2, Dornbracht Shower units etc) and they all arrived in excellent condition. As with all couriers make sure you look at your items when you receive them as most likely any damage that may have happened (as seen elsewhere on here) is transit damage and not been sent damaged from the warehouse.I would highly recommend Reuter. They did a great job for me and I will use them again if I ever need to.
Very upset that after spending so much money on a bathroom, the sink cabinet was sent damaged!It took 7 weeks to arrive, and my bathroom is being fitted so I can not wait another 7 weeks for another one to arrive! To be honest it looks like we have been sent an item that has been returned by another customer - parts have been forced and a screw has come off, tearing off part of the cabinet with it. Obviously, this is not what you expect when you spend over €800 on a 60cm cabinet.....I really wonder how Reuter-shop are going to sort this out. I have e-mailed lots of pictures, but their customer service is obviously under-staffed as responses take ages! I can not return the frame of the cabinet, as the builders needed it to fit the wash hand basin, so I wonder what their solution will be. I wait and see!UPDATE: After publishing this review I received a lovely e-mail, promising a new cabinet to be sent out. After waiting a few days, I e-mailed to see when it would be shipped out - I got a standard e-mail back saying they were sorry the complaint had not been dealt with!!! I thought it had been dealt with and that a new item was on its way.....it's now been over a week and not heard anything more. I really want to update my review to be more positive, as I do like the items I ordered. But this experience has been terrible :(2nd UPDATE: Several more e-mails and even a telephone call from them, promising to sort this out and still no better off than when I initially wrote the review. I just want a replacement, having sent several photos of the damage, I don't understand why it is so difficult. If they don't let me know what is happening within the week I am going to order another cabinet (a further €900 out of pocket) and once that has arrived, return the damaged one for full compensation. I'm probably not supposed to do that, but I am beyond knowing which further step I can take now.
Reuter shop provide a massive range of high-end products at keen prices.You may face issues down to stock availability; if your order has items that are not in stock then doing separate shipments may not work out economically and hence you may need to wait until manufacturers re-stock.They resolved the issue of some missing items/breakages in transit in a professional and very 'systematic' manner. With patience you get the right result. Thank you!
purchasing product at Reuter shop has been a nightmare.after receiving my shower set, I have realized that a critical element was missing. I took more than 3 weeks for Reuter to organise a delivery after many calls and emails rom my side. But they have managed to send it to the wrong address. I am still waiting for my order to be delivered.. I am very upset.
I bought bathroom fittings and accessories @ reuter-shop.com.absolutely fair prices, quick delivery from Germany to Denmark, about a week.An ordered item had a scratch.. no problem, quick service and Again, a week later I had an new item, I wasn't charged anything.My recommendations to Reuter
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Reuter Shop, your specialist for sanitary products and bathroom design.
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