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3.4
3.4 Based on 622 reviews

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Average Rating

3.4

/
5

622 Reviews

5 Star
50%
4 Star
10%
3 Star
5%
2 Star
2%
1 Star
32%

Filtered Reviews

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Review Time

OKELLO JACOB ODONGO
All was good

Thank you for the endeavour to respond fast.

5
Date of experience: Nov 03, 2025
Ivan Landers
No flexibility of help with booking error - total loss of money

I made a mistake with the booking date and realized immediately. Customer service offered to have me change the ticket - paying more than I would for a new ticket because of all the fees, and offered no options for even a partial refund.

1
Date of experience: Nov 03, 2025
Nathan Parker Gutierrez Bender
Easy and best price!

5
Date of experience: Nov 03, 2025
Ally Film
Providing false information to…

Providing false information to customers asking them to contact airlines directly when issues are encountered yet AS A THIRD PARTY/MIDDLE PERSON - this is never the case. Airlines are aware that BudgetAir employees regularly to do this to avoid back and forth. Do better. When someone inquires about ticket issues, a real effort to resolve an issue is recommended

1
Date of experience: Nov 03, 2025
Betoulle
I am still waiting for my flight…

I am still waiting for my flight tickets.2 days before the departure !

1
Date of experience: Nov 03, 2025
Noel Alfaro Wong
Awesome service, so far!

So far, with the quick dissemination of important information about the changes of flight schedules, you are doing great! Thank you for your awesome customer service so far!

5
Date of experience: Nov 03, 2025
Wolfgang Heinrich
Dear Budget Air Team

Dear Budget Air Team. Thank you so far for your support!

4
Date of experience: Nov 02, 2025
Baljit Kaur
I had a very bad experience with the…

I had a very bad experience with the agent and the manager I booked my tickets for a wrong date I called less than 10 hrs to change the tickets and cancel my booking since it was less than 24 hours they refuse to help me and gave a hard time

1
Date of experience: Nov 02, 2025
Ken Chung
Budget air made it simple and easy

5
Date of experience: Nov 02, 2025
Dhanpati Rameshwardas Agarwal
I am cutting one star for the limited…

I am cutting one star for the limited payment options on BudgetAir while booking tickets.Currently, I didn’t find any payment options other than Credit/Debit Card.In India, we need Net Banking and UPI-enabled payment gateways for better convenience and transaction security.Also, please disable the drop-down auto-suggestion when typing the email address on your booking form — it causes unnecessary confusion during checkout.

4
Date of experience: Nov 02, 2025

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