Review Time
They make the course so easy to fail so they can take your money without hesitation. I paid $266 for course that was not properly taught and the teacher didn’t help out in any way, therefore it was so easy for them to fail you and take your money. Definitely steer clear for EOT White Card Qld courses and probably any other course they claim to give.
DO NOT DO YOUR NSW RSA WITH EOT.It seems like a quick easy process but it is not.You are better off doing it in person same day with another company or with someone else who is same day without asking for more money to mark it. They take minimum 3 days to mark it. There’s 4/5 question sections and you have to complete each one and submit before the next one loads and wait for the one before to be approved. Then once the first 4 sections are done you have to wait for business hours to get approved to do the assessment. Then you have to wait for that to get approved then you video assessment becomes live with 5 sections with some up to 3 videos submissions each. Some of the questions are quite vague but they have a very specific answer they expect back that isn’t clearly identifiable. As someone renewing the qualifications and English as my first language and Australian and Sydney born and raised and worked in over 100 venues in Sydney and another 50 across Australia, the answers they expect are not realistic to working in venues at all. Expecting to basically take customers home yourself and send the night babysitting them especially when the customer is not alcohol intoxicated is a joke, they are assuming in your role you have no other responsibilities, that there are no other customer or staff issues, and that there are no other customers waiting for service and that you are in a high traffic area where you you can get someone a bus or train or taxi because apparently Uber is not acceptable way to get home, and won’t take long, and you can’t ask security for assistance to resume your actual job. And that customers have no personal accountability and no cognitive function to get themselves home. The company is very clearly trying to push for people to pay for priority service. They are also petty and unrealistic with their marking and seems like they have no real venue experience. And from a legal stand point of view they expect the venue to put their staff at further risk with interactions with customers by babysitting one customer who wants to leave to neglect the rest of the venue and probably irritate and escalate the matter with the customer by babysitting a customer who is happy to leave and get them home. They also supply an id of channing Tatum with a birthday of 6years old with a drivers license and ask you to reject a 6yo with a drivers license which is obviously extremely far fetched. The whole thing is clearly designed to irritate people into upgrading and paying minimum $60 express for quicker marking and even more for same day. Complete scam and shouldn’t be allowed to be a provider with this time frame. It’s false advertising as it shows the course flow to seem like you will get your interim certificate right away. Which is very untrue. Regret doing the course through them. It shouldn’t take 3 business days for them to open and mark your responses and give you interim certification and then further delay it by nitpicking your actually legal response.If you submit Sunday don’t expect to get your certificate till at least Thursday. So minimum 4-5 days. That is excessive.
They are NOT a Registered Training organisation. Their registration expired in Jan 2025. They DONT do Express service like they advertise. They ask for more money for their Express service. Even though they say "Pay when you complete" They dont let you complete until its paid and there is no physical company address. Just a P.O Box. They have already been taken to court by the ACCC in 2023 for their business practices. Also if they're not currently registered they can't give legitimate qualifications
Glitches all throughout the recorded system, wrote two line script verbatim from their own notes, and system still would not accept it. Spent over sn hour and half on one question writing the most basic of answers, still to be told I didn't have two of the essential criteria. Sent a ticket through and a "trainer" called me only to try and belittle. She would not even listen to what I was trying to explain that I wrote a two sentance answer offering the answer, but the system said it was wrong. Only to finally pass, and as she was hanging up from me said some "colourful things" about me to which I replied "still on the line and can hear everything you are saying. Revolting behaviour from.a company I was paying for a service.
Glitchy video assessments. Tried to correct times. Read verbatim from the notes. Really frustrating process after spending so much time on the course to hit a road block. Even through I've paid for rapid 20min assessment it now saying I will have to wait 1 b day.
I attempted to complete a White Card course with EOT. The course notes were irrelevant to half of the assessment questions, and there was no way to get support from a trainer. The submission process was constantly timing out or having technical difficulties. What should have taken me a few days to complete turned into weeks of back and forth jumping through nonsense hoops trying to work out exactly what they wanted from my answers, as evidently the "examples" you could include were only the exact ones they chose. After searching the entire internet for their contact number, I called it, only to have it tell me that the number is disconnected or not in use. As a teacher with 16 years experience, I have never completed an online course with a worse assessment process! Never again!!
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White Card (Construction) | Responsible Service of Alcohol (RSA) | Responsible Gamling Service (RSG) | Licensee and Management of Licensed Venues
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