Review Time
Asking for refund as per attached photo...Beware...price is different from the advertised bundle price...After you paid, there is no refund as they claimed you have agreed with their term and condition.They bait you into buying their bundle product...Just beware..."Price is subject to change daily"?? Wow....the course price is like market share price...change daily...Just WOW..... I cannot attached image so I copy and paste their replied mail===================================HI Louis,Thank you for your email. The full price of these courses together is $193.00 as shown by the individual prices on our website and stated in our Learner Handbook. At times we do run lower promotional prices and bundle prices, however these are subject to change daily. The price you paid for these 4 courses in a bundle is $83.00, with the remaining amount on your invoice being for the supplementary products as previously mentioned.EOT welcomes learners to contact us prior to making their payment, if they feel that the price they are paying is different to what they have seen advertised. When you sign up, the price at that time is clearly shown when you create an account and this price is then locked in for your account. This means that as long as you’re logged into your EOT account you will see your set price on our website even if a promotion is running at that time. This is meant to reduce any discrepancies with pricing and ensure you only see the same price throughout your training. Based on this information we are unable to refund you the difference as you have already processed through the payment section and agreed to the terms and condition which includes the course fee.Thank you for taking the time to raise your concerns with us.Kind regards,RuthExpress Online TrainingRTO: 40592
I have never experienced anything like EOT before. First they get you to complete some course work for free. Then they get you to pay. Then they get you to provide feedback on the course - BEFORE you complete the assessments. Which up until the assessments is a pleasant and positive experience. Then comes the assessment nightmare. In all my academic life I have never come across an assessment process as obscure as this. And try to find a contact number or email on the EOT website...good luck with that. Suffice to say...I'm not happy at all.
I had an extremely disappointing experience with this company. Their website falsely advertises the RSA course as “express,” which is incredibly misleading. In reality, it took over two weeks to receive my certificate — not because of anything on my end, but due to their outdated system and inefficient platform.There was no proper support available throughout the process — no contact number, no timely assistance, and no clear guidance. The entire experience was frustrating and a complete waste of my time, energy, and money. I genuinely regret choosing this company for my course and would strongly advise others to look elsewhere.
I purchased the white card course and spent hours doing the course only for the trainer to tell me things were wrong but not help me. I contacted support, no phone number to call for help just online message box! I sent three messages only to get responses to the same questions I was asking! I paid for extension and again asked for help no one helped me! I lost hours of time completing this course and got no help! I have no idea how this is nationally recommended by Queensland state government or any state for that matter, they do not help their students and just take money with no way to contact them via phone! DO NOT WASTE YOUR TIME OR MONEY!
One of the worst White Card training websites.Don't use an online course. Do an in-person course and get it all done in one day, instead of being messed around by a website like this. You start with the mostly easy multiple-choice questions. Around 90 of them, so you already spend quite some time on this task. When you are done, you are asked to pay. All good and well, because you just did the course, right? No! After you finished your first set of questions, you are then directed to more questions, this time a set of video recordings with weird questions that the seasonal white card holders in our family couldn't even answer properly because their answers got rejected. "Talk to your supervisor about the hazards that are in the above photo?" - There are no hazards, as everything is done by safety standards. So you want me to make some up? Seems like it. I am sure a real supervisor would love to talk about that kind of stuff on the job, when there is no imminent hazard around. But here comes the spammy part, they assess your work of course. On the website they state most video recordings are graded between 1 to 3 business days, but if you want it to go quicker, please pay more! Apparently, the 24/7 support is not actually a thing either as they advertise on their website, because it still takes a while to get an email reply asking for clarification. And now, we are still waiting to hear back again to see if our second recording is actually "right" this time.
Calling themselves EXPRESS ONLINE TRAINING and being very slow in reality is just part of it. Ive started my Whitecard With them since January 2025 (2nd week) and today (Feb 25, 2025) I havent reach the end of the whitecard course because the assessment is very slow to get assessed from the assessor and they have 6 steps of assessment where you cannot proceed unless you finish one after another. Each assessment will surely take atleast 3 days before it gets assessed. And if you want to make your assessment faster, you'll need to pay for extra where they call it instant assessment service. Which is considered a hidden charges.
I recently did my white card with that organization (still pending) and only had problems with them. The video skills assessment are the worst. It's easier and way faster to do it with a different company. At first you do all the online questions and after you complete them you get to the payment and think it's done. But then after you pay for it you have to do around 20 videos of answering questions and they hve to review and mark them as completed. On the website they officially say it takes them 1-3 business days to review the videos. In my case I had to resubmit some videos and it took them 4 days to review them the second time. Now I'm still waiting on the third review and it has been 4 business days. They probably just want people to pay more for their priority service👎🏼
I booked white card training later i realized i have a test on my uni and i cancel for that day.I tried agin to book a training.they were asking for same amount of money.Its completely unfair.I paid fees money for a reason.I strongly recommend people be aware of this.This is a real scam.I have had a really bad experience
Absolutely awful stay away, I'm doing an RSA as a refresher, I've had the RSA 2 times before this from reputable sources no problems at all. This place take your money and just drag it on and on. It was supposed to be a few days, its been weeks. Their antiquated video assessment system is a failing joke. You can't even check if your recorded video is good before you submit, then you have to wait 3 or 4 days to find out.. then re-record.. This place is a sham.
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