Review Time
EXCELLENT THE BEST COMPANY AROUND After 2 really bad experiences with other companies going and then dragging out for time and parts which were not even needed in the end. These guys were fabulous from start to finish. Joe was over the phone really reassuring, explaining everything they could do. The Engineer Gary Brown was then there within an hour and completely fixed the problem. I can’t recommend these guys enough. Best company 100% use them.Had another problem the next day Gary was straight out to help again I cannot recommended this company enough the best by far I’ve ever used. If I could give them 10 stars I would ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Amazing definitely the best company around don’t use anyone else
Really impressed by this service. Our boiler broke down on a Friday night in very cold weather and our regular heating company don't do 24 hour call out. EPHG quickly found me a brilliant heating engineer who came out quickly and fixed the problem. I'd never have found him on my own. Recommended highly.
Called after 5pm and call answered quickly. We had leak from cold water tank down through lights into bathroom below. Plumber visit arranged for within 120 minutes and he arrived well within this time. Fixed very quickly and full explanation for cause of leak given. Also advised as to DIY preventative measures. We phoned several “emergency plumber services” none of whom could visit until the following morning. It cost us just over £100 but prevented further flooding of the loft flooring and rafters and the bathroom beneath. Very pleased with the service.
Made an emergency call at 11:15pm - unlike several others the call was answered!!! After giving details and making call out charge was sent details of who was coming and arrival estimate. Very efficient and kind plumber there within half an hour of the call - immediate problem sorted. Could breathe again - flood stopped!!!
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EPHG offer an emergency electrician, plumber, heating engineer that is gas safe.
Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job.
EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%.
Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day.
Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.See more
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