Review Time
EPHG repaired my elderly parents boiler during the cold December weather. The online booking system was easy to use and an appointment was confirmed within 2 hours. The engineer was professional, helpful and friendly. The boiler was repaired immediately and heat was restored to my parents house. I would definitely recommend!
Had to call a couple of times, as it was a cold December Sunday just before Christmas. The service was perfect though. Quickly arranged a visit, explained the costs which were reasonable, and a fix within an hour of the plumber arriving. All done in 2 hours. Great job.
The engineer came within 15 minutes of paying the £125 callout fee.He was very calm, incredibly experienced, and although it was a catastrophic situation with the upstairs ensuite shower leaking via the floor to into the lounge ceiling, he came equipped with the right tools. A very knowledgeable and calm disposition, with lots of advice to take photos for our home insurance. There was no messing around, and I highly recommend him in a heartbeat. Thank you.
It was a Sunday on the weekend before Christmas and we were about to have friends for lunch. Our electric sockets on the ground floor tripped and we could not get them working. We contacted EPHG who managed to get someone out in a few hours and who was able to fix our problem very quickly. Not ideal to have to get emergency electricians but this service was quick, efficient and very friendly. Good to know there is a reliable service nearby in case problems arise in the future.
EPHG responded to my parents' heating emergency promptly and professionally which was fantastic as we were experiencing sub-zero weather temperatures. They also highlighted the reason for the breakdown which I can now follow up with the fitters. Thank you. I would certainly use EPHG again.
Our central heating went down in mid December and we were having real difficulty finding any available plumbers or engineers. EPHG were able to get someone around within 90 minutes and he fixed the issue within an hour. Excellent service all around.
Its midnight, you're standing in a puddle of water by your sink, pipe has split, and now you're working your way down the emergency plumber list, no ones answering. And then an answer, and a calm and clear operator listens asks polite and specific questions, proposes a solution and you agree and book the call out. 30 mins later the plumber calls, he's near, some more specific questions, external stop cock? okay. Anthony arrives, calm, polite and to the point, surveys the situation quickly makes safe and gathers his tools. 30 mins later all sorted, water back on, no leaks, heating back on, tools packed and all cleaned up and then he's off. New number in the phone stored. Hope I wont need you in another emergency but so happy to know that you are there. Thank you so much Anthony.
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EPHG offer an emergency electrician, plumber, heating engineer that is gas safe.
Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job.
EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%.
Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day.
Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.See more
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