Review Time
Since I can't reply to the company's response directly under my review, and it seems they feel free to divert from the real issue of my terrible experience, I want to point out that this service claims rights for their own protection, which they seem to need to shield themselves from wrongdoing. They should not take money that doesn't belong to them. I plan to rectify this when I visit their country to reclaim what is mine.
As a customer from the US, this isn't just about the amount of money; it's about principle in a world that often rewards dishonest behavior, and I've had enough. The company seems to use small dollar amounts as a way to avoid accountability, but I’m keeping track of this, independent of any monetary value.
They have not made any changes on their website to show they intend to alter their approach, demonstrating they plan to continue down this path.
I received prompt replies whenever I emailed or inquired about the shipping details of my order. The responses were very detailed and left no room for confusion. They guided me through the international shipping process and what to expect from the courier as my order traveled from overseas. I couldn't be happier with the quality of the gear I purchased. Truly a professional and reliable business. I will definitely order from them again and recommend them to others.
Since I cannot respond directly to the company's reply under my review, and it seems they feel free to divert from the real issue of my terrible experience without me clarifying their actions, I want to express that this company invokes rights for their own protection, which they seem to need to shield themselves from deceiving customers. They have no right to take money that isn’t theirs. I plan to rectify this when I visit their country and reclaim what’s mine. As a customer from the US, this isn’t just about money; it’s about principle in a world that often rewards dishonesty. The company tries to minimize the situation with small dollar amounts to escape consequences, but I am keeping track, regardless of any monetary value. They have yet to make any changes on their website to show that they plan to alter their current practices.
I couldn't be more satisfied with my experience. They made the tariff situation in the US easy to understand and were more than willing to answer my questions. The items were of top quality and the prices were definitely worth it, even with the tariffs. I will be ordering from here again.
When I had questions about my orders, the team at this company was quick to respond and thorough in their answers. One representative went above and beyond to help me decide which products to purchase based on available stock. He informed me about available styles, quantities, and sizes. The email replies were incredibly fast, professional, and courteous. I would recommend this company to anyone interested in military history.
The staff demonstrated exemplary courtesy and efficiency in what is clearly a busy company. I particularly appreciated this when I visited the sales office in person to buy a roll of inexpensive fabric tape, which is not the usual purchasing method. The tape was perfect for permanently mending an item.
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Epic Militaria specialises in German and Allied World War 2 uniforms, inginia, helmets for re-enactors, enthusiasts and collectors.
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