esalon.com

4
4 Based on 20 reviews

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create you...

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Average Rating

4

/
5

20 Reviews

5 Star
67%
4 Star
5%
3 Star
10%
2 Star
5%
1 Star
14%

All Reviews

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Review Time

Sandra Long
Exceptional Customer Support and Fantastic Hair Color Product

The support team is consistently very responsive. The hair color product is outstanding, and I have been using it for more than a decade. Whenever I have any issues, they promptly make adjustments that effectively meet my needs.

5
Date of experience: Jan 14, 2026
Prena
Great color my hair looks natural

Great color my hair looks natural Love it

5
Date of experience: Oct 19, 2025
Natalia Foley
Horrible customer service

The product is good. But their cusromer service is terrible, they ignore my email and no response at all.I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27. I will make sure I never buy from you again

1
Date of experience: Oct 15, 2025
Kristen
I am not satisfied

I am not satisfied. My gray hair is still present after following the directions to a tee.

1
Date of experience: Oct 14, 2025
Rebecca Lopez
Not happy

Unfortunately, the color does not last! After 2-3 washes, the gray comes back. I will be cancelling due poor product coverage. I’ve already had an adjustment from my colorist with the same poor results.

1
Date of experience: Oct 13, 2025
Elizabeth Thompson
Left my hair in nice condition but made…

Left my hair in nice condition but made it very dark, gave 0 grey coverage so the grey now stands out more as the rest of the hair around it became much darker. Tried a few times to change the formula but it didn’t work for me. Not a bad product just didn’t work to cover greys for me and they didn’t seem to be able to adjust it to any lighter than very dark.

3
Date of experience: Oct 12, 2025
AMANDA ROBINSON
I have yet to get the perfect root…

I have yet to get the perfect root color. The color itself isn’t covering my grey hair the way I would like. My roots always seem to end up lighter than the rest of my hair despite following each set of instructions carefully.

3
Date of experience: Oct 06, 2025
Barbara
How the color comes out perfect

How the color comes out perfect. Ease of ordering.

5
Date of experience: Oct 06, 2025
good quality products and good…

good quality products and good services. Hope they keep continue to doing good. :)

5
Date of experience: Oct 05, 2025
Carol Hendee
Love the hair color

Love the hair color. Exactly what I have been looking for. Shipment is always here on time.

5
Date of experience: Oct 02, 2025

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Business Details

  • At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you.

    Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help.

    It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia.

    In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.
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  • location_on El Segundo, United States
  • email help@esalon.com
  • call 8665502424
  • language https://esalon.com

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