Review Time
We recently returned from a tour of Classic China with Europamundo. There were so many things that went wrong that I won’t be able to finish on here. They were extremely disorganized, the majority of the tour guides were rude the others had zero control over the group. I’m not talking about the obvious things that can go wrong, I’m talking about guides telling you not to ask anymore questions, basically shut up. We were scammed out of $100 each for an optional “tour” in Shanghai. It was supposed to be a small group, 3 bus loads of people is not small. Imagine trying to wait on 3 bus loads. On more than one occasion we would travel from city to city alone without a guide & when we arrived at our destination the receiving guide had no idea how many travelers, etc… they took us to restaurants that I wouldn’t even stop in if it was an emergency. Rat infested humid & damp restaurants. It was an absolute nightmare from start to finish. We finally decided to leave the tour group & finish the last 3 days on our own. Multiple travelers felt the same way. The only saving grace was that China is a beautiful country & please go if you can. Just avoid Europamundo, they will ruin it completely for you.
Took a 7 day turkey trip with Europamundo. Our guide was Savas and the captain was Serkan. The trip was very well organised and our guide was very indulgent and knowledgeable. It was an excellent experience with the two of them and our tour group. The driver and guide were both fabulous!
Recently concluded my 6 days of trip of turkey with agency and it’s was good , our tour guide Mr saves and captain serkan karakaya were fantastic with their work , tour went smooth because of their sincere hard work. Much appreciated and recommend to all Thanks
Don’t ever go with this tour company. It was awful. A tour bus filled up to 60 people. A tour guide named Diego Bueno who would become upset if you asked questions or made him repeat himself. Two Argentinian woman harassing and bullying my mom to get out of the bus seat because they claimed it their own. We told Diego and he didn’t do a thing yet he went out for drinks with them, befriending them like they are best buddies. Constant antagonism from those two woman and the other young adults who treated us with distant contempt. My mother and I didn’t learn a thing on this tour. The only thing we learned is how hard it was to survive two weeks in a bus full of people who mean bugged us all the time, always on a rush, couldn’t drink water because we barely ever stopped to use the restroom to the point that I got dehydrated. A tour guide who had favorites and allowed threats to be made against my 60 year old mother. On our first three days in France, my mother and I spent it all alone. The tour guide and the company never called us or left us a note on where we were going to be picked up for our excursions. The tour guide Diego met up with us on the fourth day said he called us and looked for us but that was a complete lie. He changed our itinerary and we ended up missing two excursions because the group he has already established had already gone to those excursions. They shoved my mother and I in a group that’s already been to places we haven’t so we had to miss out on what we planned to see. Now ask me if I want to do business with these people again.
Signed up a 8D7N tour with them for Spain. Arrived in Madrid at 1am. Had some problems with the hotel check in. Called the emergency number and someone answered the call quite quickly. Issue was resolved.The tour started. Instructions were clear. We had a change of guide in between. Most of the guides were good except for one who seemed to be more impatient.Overall I think service is gd and will book with them again if possible
Do not book!! They changed our itinerary at the last minute. And left us with a “ free day” ( which we payed for ?) 30 minutes from anything to do! Had to pay to get into town…. Do not trust them!!! When I called to figure out our schedule change the “customer service rep” was of no help actually the opposite. she gave me false information and I had to ask Larana to double check?! They act like the want to help and say they’ll call you back but never do! Please do not book!!! Very sad because there guides have been great. I wish them the best!
Did the Spain tour Barcelona to Madrid, stopping in Portugal. This was in July this year and it was supposed to be an English speaking tour. Well 80% of it was in Spanish was not happy and on the third day they changed our bus which should have been off the road, windscreen had large cracks which we were sitting right behind . We were scared that if we went over a ditch it would shatter on top of us. Some of the seats’s backs kept falling back, even the arm rest kept falling down, aircon was very noisy and there was a foul smell, light fittings dangling down and air vents broken, these are just to name a few. Informed our tour guide, but nothing happened. I emailed our travel agent who was appalled by the condition on the bus as I have photos. They lodged a complaint on our behalf and another couple, which Europamundo are denying even so we have photos. This company is a joke
It’s a company that you would regret paying whatever you did . If you expect someone is going to welcome you with open arms and smilingly tell you your schedules for the day then forget it . The communication is extremely poor . We did their swiss and Italy spotlight trip. From day 1 we were struggling . There was no one to tell us what to do on your first free day or to greet you . The hotel staff was clueless . Hotel selections were cheap hotels far away from centre where even to buy a meal you have to travel and spend a lot of money. Eating at hotel was expensive and you are expected to pay for water , tea bags etc . The guides at Europamundo are like military professionals. You will feel sometimes you are on an army training campus where they shout and scream at you for being even a minute late , expect you to be up really early and there is no respect for the elderly . If you request you need to stop somewhere for a toilet they will rudely turn you away at times . The vacation was so de densely packed that it did not feel like a holiday at all and we as a family feel we need another holiday to get over this one . Overall I would rate them 0/5 for bad hospitality, poor communication, zero compassion and indifferent attitude towards elderly . You are better off paying twice somewhere else and having a better holiday . This company is a nightmare To travel with
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