Review Time
I hired a car from Berlin Airport. And right from the begining the car fuel guage showed it was not FULL. And it showed a epc fault light on. This was demonstrated a faulty switch. However whilst on route to Frankfurt . I had to stop overnight at Wolfsburg . THIS SHOULD NOT be a stopover. INCONVIENENT.Furthermore the car, had chewing gum stuck to the floor.The replacement is a not a car , I expect it to be. I wanted a Volkwagen group car and not a jeep compass. And the car has either a faulty fuel guage or a high fuel consumpution. Europcar should provide a clean car and should compensate fuel and inconvience.
Very bad experience returning the car, they are scammers! After 3 months of use, they found a 6 cm scratch, which was negligible, and I'll ignore the fact that I have no idea whether the scratch was there when I picked up the car. The staff's behavior when I returned the car shocked me! I had to pay EUR 790 after a heated argument, as they originally wanted EUR 980. I have never encountered such scammers before and would expect them more in the Balkans, but not in Germany. I immediately ordered the return of the second rented vehicle ASAP and never again. I warn you, they are thieves and scoundrels. And as a joke at the end, they said that because of the scratch, they would repaint the entire fifth door. Well, that made me laugh. We are considering legal action. A company like this should not be allowed to operate. They are stealing from customers under pretexts such as scratches for extremely high sums.
Avoid, avoid, avoid at all costs Keddy EuropCar, Munich airport. It was an horrendous start to our holiday.Firstly we had to wait ages to get served. When we finally were served, the agent was adamant that the car could not fit our suitcase and tried to persuade us to spend hundreds of extra euros to get a larger vehicle. This was a blatant lie. When we collected the vehicle, the suitcase fitted perfectly well in the boot. When I said I wanted to keep the car I booked he continued to waste time pushing us to upgrade. When he knew that I wasn’t going to be persuaded his manner changed abruptly to downright rude and impatient. He failed to properly explain and document the charges, deposit and the process for reporting damage. He entered my email address incorrectly so I got no receipt. He also double charged me for cross-border use of the car even though I had already paid for it when initially booked. What was absolutely appalling was he got me to sign the document in various places without explaining what I was signing. When I tried to read the small print to understand what I was signing, he had the temerity to tell me hurry up. When I went to the parking lot, there was no one to talk me through the damage report showing the location of any existing damage. I could hardly see the car body because the car park was so dark which made any complete inspection impossible. I had to waste 45 minutes uploading multiple photos of damage with no auditable way to show evidence that I had done so. I have hired many cars in my life and this was the worst experience ever. Shambolic and contemptuous. I expect better from the EuropCar brand. I am dreading dropping off the vehicle at the end of the stay.To add insult to injury, the complaints form doesn't work. You get an error message. EuropCar simply don't want to know about your problems or the devious practices of their agents.This operation should be reported to both the German trading standards authorities and the airport for malpractice.
We booked to rent a car in Naxos Greece months ago. The day came and no one showed up at 10:30, we waited and then started calling and emailing and texting them on whatsap and no one answered. We had to ask a rep from hertz to help us and still couldnt get anyone to answer the phone. We finally went back to our airbnb just before 12pm. We called again and finally someone answered and told us the rep would be there in 10 mins so back we went. Then we were told that hubby had to have a credit card which he does not so we had to pay an extra $435 euros because we needed the full insurance since he had no credit card. Why were we not told this months before? Then we were charged an additional 70 euros as now they needed me to be the official driver and him to be the 2nd driver as he was the one who was going to drive the car. Then i received our bill which was in total $2326.78 cdn for a 2 week rental that was suppose to be $1379.90 canadian. We paid almost $1000 more and were stuck as all other cars on the island were already taken. Im outraged and will never rent a car again from europcar.
I had rented a car from Europcar in Flensborg, I returned the car with 1/4 tank of gas and of course wanted to pay for it to be filled up. but I got a shock when I got the bill it cost 4.12 euros per liter and it was 206 euros in total (1545 Danish kroner). I think Europcar should be ashamed I will NEVER rent from them again
I rented a car from Europcar, but my experience was mixed. The staff weren’t very friendly, and the car (Hyundai i20) wasn’t in the best condition. The rental process worked, but overall it was just okay — not the smooth experience I expected.
Europcar falsely claimed I cancelled my booking – then refused to honor itI made a confirmed reservation (#1190191091) with Europcar. Everything was fine — until I suddenly received an email saying I had cancelled the booking. That was a blatant lie — I did no such thing.When I contacted them, they admitted that it was actually cancelled on their side due to a so-called “pricing error” — but instead of taking responsibility, they blamed the customer.This kind of behavior is not only unacceptable, it’s unethical. They then offered me a 25% discount on a future rental — which I find insulting, given the time and effort I spent trying to resolve this.I booked in good faith at a reasonable price (€419), received a confirmation, and was counting on that car. Europcar simply walked away from the deal and covered it up with a false excuse.Be warned: even a confirmed reservation may be cancelled without reason — and you might be blamed for it.
Wrong invoice and no solution after one month:after we returned our can in Inverness airport with no incident, we received a wrong invoice and was charged 100 pounds more. Emailed the customer service and chased several times but after one month there is still no apology and no solution. Totally unhappy!
At the BER airport station i was handed a car that wasn't fit for driving, because it ran out of motor oil within 300km due tue an overdue regular inspection (1500km service overdue message popped up). Had to pay for the motor oil myself. Poor costumer service: -on the day of the problem they couldn't tell me which type of engine oil the car needed -didn't respond to my written claim for 3 weeks -phone operators hung up on me twice and didn't resolve my refund claimRequested a refund, which has been ignored so far.
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.
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