Review Time
The staff behaved in a very rude and unprofessional manner. Instead of helping customers, they were wasting time and not taking their job seriously. They completely ruined my trip. When I went to pick up the vehicle, they suddenly told me the company wouldn’t give me the car because my german license is only 2.5 years old but my uk licence is 9 years old.If this was a known requirement, why didn’t the company inform me at least 24 hours before my trip started? I could have made other arrangements instead of having my entire program ruined at the last minute. Without my permission they delete the booking from profile. This level of communication and service is unacceptable.
One star because I had to select one if your thinking of using the maidstone branch don't bother .I was suppose to take delivery of a higher car through direct line last Wednesday it's now the following Thursday and still no car ,no call to say it's not turning up or delayed ,I've spent virtuley every day on the phone being passed from pillow to post on holds playing loop music for 20 -30 mins at a time only to be cut off or lied to .I was told today I was getting a car 8 days later btw, by 5pm so I've spent another day waiting around and it hasn't turned up? avoid this company at all costs
I made a reservation and paid €230. When I arrived in Amsterdam, they told me my debit card wasn't accepted. I didn't notice because they accepted it a year ago. I couldn't pick up the car because they didn't give me any other option; they kept the €320, and I had to rent from the company across the street. Never again Europcar.
We had bought a full coverage via the broker and the customer service person at Europcar insisted that we don’t have an insurance eventhough we presented all documents. Kids were tired and we left the office and called the broker on the way. We indeed were fully insured but Europcar took no responsibility for giving wrong information at the desk. The person at the desk tried also aggressively to sell upgrade. Recommend avoiding this place as there are other service providers in Munich airport.
Had a prepaid rental, without my knowledge they modified the rental to add upgrades doubling the cost of the rental. Files a report with thier Corp office but,they don't care a d the location. Has lots of 1 star reviews for the same type of fraud.... used to be my prefered company but no more will use anyone else.
Booked a car for a few days at home through discover cars. Went to Glasgow airport to pick up and was through Europcar. Picking up the car was efficient, it was dark so couldn’t really check the car. Representative said to check car in morning. I set off and luckily I took a video of the car in the morning. The car was 3 years old which was probably the oldest I have ever recieved from a rental company, windscreen washers did not work. When I returned the car I received an email to say there was damage to a tyre that I was going to get billed for. And showed a picture of a rip. Luckily when I checked the video I could see the rip. I contacted customer service and they were shocking. Absolute terrible company to deal with. Ended up getting it sorted but how they did not see the rip on previous return is the question as it was on the side wall. Luckily I had taken the video or I would be getting charged and looking at the other reviews I would not be surprised if they knew it was there. So I will definitely be avoiding at all cost moving forward.
currently sitting with no petrol and unable to open the fuel flap to fill the car with petrol.i have been in the phone to attempt to get in touch and phone service is awful and unhelpful.i am at the point of ringing to say i have broken down never use this company again
1. I rented car through AG EconomyCarRentals. rented car was skoda kamiq. Total price on voucher 18.64eur+235.16eur payable at rental desk. 2. when we came to collect a car, we were offered opel astra. Price in agreement somehow became 313.80eur, it's allready much more than in my voucher. I didn't check price on voucher cause never had an issues with different amounts in any car rental company. If i reserve car for X amount, means i pay this amount. Or i'm wrong?3. we were with skis, opel astra was to small for us. We returned to rental desk to change opel astra to bigger car and were offered VW Passat wagon. We accepted.4. europcar employee told us, that we'll be charged 110eur more for a new car. Means i had to pay "payable sum at the desk from voucher" +110eur extra. 235.16eur+110eur. We agree on that. I was provided with new agreement on which Voraussichtlicher Mietbetrag (Rent price) was 490.09eur. I asked about this, and was told that i shouldn't have worries and difference from extra 110eur (on which we agree) and final amount will be returned to me after car return. I trusted europcar words and left office with no worries.5. after our vacation i returned home and... my credit card was charged 449.22eur instead of agreed voucher price +110eur. Means i paid 449.22eur instead 345.16eur.And customer service now saying that it's not their fault, they blame economycarrentals. It's ridiculous. Actually i was cheated by europcar. NEVER TRUST THEM
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.
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