Review Time
I had a very disappointing experience with Europcar at Fiumicino Airport. I was refused a car despite holding a valid Albanian driving licence and even showing Europcar’s own website, which states that an International Driving Licence is not mandatory.What is particularly troubling is that at the same desk, with the same staff member, I rented a vehicle last year without any issue. This shows a clear inconsistency in how rules are applied. The staff’s behavior on this occasion was inappropriate and felt discriminatory.Afterward, Europcar’s online customer service protected the staff instead of addressing the documented facts. As a result, my business trip was interrupted, causing serious problems. I have lost trust in the company and cannot recommend Europcar.
Europcar proved to be completely dishonest and unprofessional. The cars I had reserved were given to other customers without any prior notice or explanation. This left me stranded and forced to wait unnecessarily. The staff showed no responsibility or willingness to resolve the situation. It felt like a total scam. Their lack of communication and respect for customers is unacceptable. I strongly warn everyone to avoid Europcar unless you want to risk losing your time and money with unreliable service and outright deception.
I recently rented a car from Europcar at Dublin Airport and was extremely disappointed with the entire experience. The booking process seemed straightforward, but from the moment we arrived, everything went downhill.The staff at the counter were unfriendly and unhelpful. After waiting more than 30 minutes to pick up our car, we were told to go to another floor where a shuttle would collect us and bring us to the actual rental station, located away from the airport. We waited there for almost 50 minutes, no shuttle ever arrived. A young family with children also complained, and in the end, we had to arrange our own shuttle together with them and go to the Hertz parking area ourselves.Once there, we finally received the car, but again the staff were rude. The women’s toilets were closed, and the accessible toilets were dirty.Fortunately, we had chosen full insurance, because shortly after leaving, another driver crashed into the back of our car on the motorway. Even though we were in shock, we immediately called Europcar to report the accident. Instead of helping, the agent asked a series of unnecessary questions, keeping us on the phone far too long until our phone battery ran out. Even the fire brigade and ambulance staff, who tried to assist with the call, couldn’t understand what the Europcar agent wanted.What shocked us even more: we were told that if the car needed to be collected, Europcar couldn’t say how long it would take and that we would just be dropped off at the next petrol station and left there. They also told us we wouldn’t receive a replacement vehicle because company policy blocks customers for 24 hours after an accident.Luckily, the police allowed us to drive the damaged car back to the rental station to return it. It was already dark, and when we asked for help to get another car, the employee at the return desk barely cared. He just told us to “try Hertz next door if you want.”We were then forced to fill out a two-page accident report, even though we gave them the phone number of the police officer who could provide the official report. The form itself contained ridiculous questions - even the staff couldn’t explain some of them (for example, “width of road?”).Finally, we were told that we would get back the fuel deposit, but not the prepaid rental fee, because “from a business point of view,” they said, the car couldn’t be rented again until repaired. This raises a simple question: What do you pay full insurance for, then?Overall, Europcar completely failed to deliver the level of professionalism and support, one would expect from an international rental company - or from any company at all. I strongly recommend choosing another provider.
Not very helpful. I had forgotten my physical driving licence (my fault, stupid me, no excuse). I had a digital version with me, but Europcar wouldn't even look at it. Having my wife do the rental instead (who had her driving licence with her) was also not an option (somebody explain that to me, please) except for her doing a NEW rental at TRIPLE the price. Well, actually that would have cost us quadruple, since I wouldn't get my money back on the first rental. It's like Blockbuster in the early 2000s with their well known late-fees. A cash cow, but also the reason they eventually went bankrupt because customers left en masse once competition (Netflix) offered a customer friendly service. See you on the other side, Europcar.UPDATE: Europcar replied (probably automatically) to this review that I should send it directly to their customer service. The link they provided in their answer lead not to an e-mail address (as promised), but a complicated web-form (with the intent, it seems, to have people NOT give feedback). I went ahead and wrote down my whole story anyway, only to discover a "Your form couldn't be stored, please try again" at the very end when I hit "Submit". Obviously, 'trying again' didn't work (it never does) - not even when I entered the text a second time from scratch. Well done, Europcar - you've managed to NOT get feedback from another customer. Goal achieved.UPDATE: Contacting the so-called "customer service" of course didn't lead to anything but wasting my time. I'll have to subtract another star for that, resulting in a one star-rating now.
included an "upgrade" for 170GBP without making us aware of it and without us having asked for itz even though we had a prepaid contract through our company. they charged additional 50GBP for 9 liters of fuel even though we filled it completely 1km before dropping it off. 3 weeks later suddenly another 50GBP cbarge. horrible company, hands off.
I have rented a car from Stuttgart Airport on mid July for 5 days with full kasko, via Trip.com. I have returned the car within the time. They have charged me for extra 450+ euros, in which the invoice includes 8 days of kasko!!!I thought that might be a mistake and written to them via their customer portal on 11th of August. And today, on 2nd of Sept, they have charged me extra 364 euros more without any information (no mail no call etc).Now I am trying to write them via their customer portal again, it always gives "fehler".Usually.customer services are there to explain what the hell is going on there before charging extra amount but here in europcar, it is almost impossible to get information. I am calling them and they always say there will be information.
❌ Terrible experience with Europcar – never again!Text:On 30.08.2025 I rented a car from Recklinghausen with drop-off in Ludwigshafen. The rental agreement was for a maximum of 24 hours. I picked up the car on Saturday at 9:25 AM and should have returned it by Sunday, 31.08.2025, 9:25 AM.The issue: the Ludwigshafen branch is closed on weekends (open only Mon–Fri, 7:30–18:00). On Saturday evening around 9 PM I tried to return the car, but it was impossible. I called customer service – no one available. I then sent an email explaining the situation – no response.I finally returned the car on Monday morning, only to receive an invoice charging me an additional €320! This was not my fault – I couldn’t return the car because the station was closed. When I complained, the answer was simply: “We cannot change the invoice.”This is absolutely unprofessional, unfair, and customer-hostile. I feel ripped off and completely abandoned. Without a lawyer, you are powerless against Europcar.➡️ My advice: Avoid Europcar at all costs! I will never rent from them again.
People be care full buy insurance when booking hire car And don’t get talked into buying extra insurance when picking up the car Your details are not on there computer so they won’t know you have already bought insurance. And they will try to push extras on you . Terrible service Wont be using this company again there customer service is pathetic wrong advice give over 3 days on there phone calls and online chat 😡
AutoAbo in Germany experience:Picked up car, tire was punctured. Had to drive multiple times to get it fixed. All on my time and kilometre allowance. No sorry. No compensation. Car was swapped after a few months. Car needed dealership service because of issues with a previous registered user still having full access remotely to locate the car and unlock doors open windows change settings etc. Again many trips on my time and KM allowance. No sorry. No compensation. They allow you to upgrade KM packages. But if you realise you don’t need that many you can’t downgrade. That’s a dark pattern and can only be greed and not technical restrictions. Have now switched providers who allow to change contract details like KM packages every month as you please. Nearly all other providers allow the driver to change KM packages monthly via an app!
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Mit mehr als 5.000 Mietwagen Stationen weltweit und günstigen Mietwagen Angeboten ist Europcar die führende Autovermietung in Europa: PKW und LKW in allen Kategorien, umfangreicher Service. Online buchen und sparen.
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