Review Time
No Customer Service. No Deliveries. Nothing you can do. Not even pick it up yourself. They suck so badly. I don't even know how Austrian Post 'managed' to hire and open such a losing logistics company.Austrian Post has a contract with Amazon.de and yet f***ks up bigely. They hand it over the package to 4 subcontractor while still in Austria. One week in Austria, 5 days in transit, one week in Expressone Bulgaria's warehouse. You think about it. This is wild. Not mentioning that I am a PRIME paying Amazon customer. Bonkers.
Made an order via Amazon.de on the 15th of December, with delivery expected on the 5th of January. I waited and on the 6th of January it entered the system at ExpressOne BG, which I only knew because of external tracking pages. For a whole week from January 6th to 10th, I did not receive a single notification from the shipping company. Upon trying to contact them via the contact form and calling, no returns whatsoever. On January 12th, I contacted Amazon for a refund, who then informed me the courier had an accident and the items were damaged. This accident must have happened in the office, because from the 6th of January, when the products entered the system, I was never notified of any deliveries. I am a patient person and could've waited longer, but it's unacceptable to receive absolutely no notifications or replies after reaching out to them.
Their services are beyond appalling. My packet was registered at their warehouse as Hub inbound (BG - Sofia) on the 27. 11.2025. After submitting numerous complains forms and trying to call, the parcel magically disappeared and the status was changed to parcel lost on the 29.12.2025. The packet contained a solid gold element which I believe was stolen by someone in that company.
Fuming with the courier. I missed my delivery yesterday by 20 minutes as I was in the bath. I messaged the driver and received no reply. They made no attempt to redeliver my two packages today. I left two messages online using their forms as I cannot hear over the phone. I waited almost 3 weeks for delivery. I am disgusted with their service. China must stop using Express One.I cannot my anger enough .😡😡I am really hoping that they will redeliver my two childproof gates on Monday.
Even one star is way too many for this company. They constantly lie that made an attempt to deliver but they never did. So they ask you to go to their office.I paid for my goods to be delivered not to go to an office that is not convenient for me. I will return all my ordedrs and ask the seller for a refund. *** This might be just the bulgarian way to save on expenses by not delivering the goods. What a genius way of thinking?!
Extremely disappointed.I've been waiting for a delivery for over 10 days - no call, no notification, no update. I tried calling their customer service multiple times, but no one answered. Eventually, a woman picked up, refused to introduce herself, and behaved in a completely unprofessional and incompetent manner. Only at the end of the call, after repeated requests, she said her name was Hristina.They miss deadlines, ignore complaints, and do not offer any working communication channel. This isn’t just bad service - it’s a total lack of respect for the customer.I will be filing an official complaint with the Consumer Protection Commission and escalating the issue publicly.Avoid this company- there are far more reliable and respectful courier services in Bulgaria.
More than two months I was not able to receive my package and in the end they returned it to sender. I have wrote several mails and phone calls never the less they were not able to deliver a package to a office building where there are always a person do accept the delivery.
Advertised as DELIVERED yet i'm notified of the following LIES :-(Delivery unsuccessfulYour package couldn't be delivered because the recipient wasn't at homeJun 27, 07:39 (GMT+3)Thank you for your patience.Package out for delivery LIES LIES LIES. I'm at home i have video evidence So no delivery no sale please explain to seller that item is being returned because of non delivery by ExpressOne Package sent with Cainiao Heavy Parcel Line suggesting it's HEAVY hence delivery req'd i am not collecting it
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