Review Time
Express Unlock was very professional in handling the unlock, even though the time took longer than estimated. They provided, step by step guide on the status of the unlock,Their reponse to my inquires were quick, efficient and helpful, and in no time the unlock was completed.
IMEI:356163112524588Had been waiting for 3 weeks during this time I have received messages keeping me updated which I found very promising because I was getting worried it was a scam but no it was a real transaction and got the codes and am now very happy I am able to use my phone thank you very much
My iPhone 13 Max Pro was SIM locked by T-mobile. Expressunlocks charged me $403 to unlock it. Initially on Wed 24 Sep 2025, 18:00 EST, I paid Eligibility Check Payment received: $24.99. On Wed 24 Sep 2025, 18:10 EST, Standard Service Unlocking Payment received: $54.00. On Thu 25 Sep 2025, 06:02 EST, Unfortunately your IMEI has been rejected on Standard Service, due to being either In Contract, Financed, No Active Line, or Outstanding Bills, and requires T-Mobile USA Premium Service which costed me another $174. They said 'The great news is that we can still unlock your device using our Premium Service, which is faster, fully guaranteed, and bypasses most of the restrictions placed on Standard unlocks.' before charging me $174. I thought now finally it will be unlocked.On Tue 30 Sep 2025, 14:04 EST, they said Your iPhone 13 Pro Max Needs a Higher Tier Service. Thank you for submitting your device for unlocking via our Premium Service. Unfortunately, the request has been rejected, as your phone requires a more expensive unlocking method.This advanced service is 100% guaranteed to unlock your device within 7 days – or you will receive a full refund directly to your card (not a credit note). I had to pay another $150. So far I have paid $403.I just forgot about this unlock request and than I get this emailDear,This is a brief email to let you know we are aware your unlock is taking too long. We have now prioritised your case.Your order will be resolved in the next few days.Thanks for your patience and many apologies, usually our service is very fast, but sometimes there are hiccups as some networks require human intervention.Rest assured customer service is our number priority. If you have any questions, do not hesitate to ask.Regards,JodyManaging DirectorExpressUnlocksAfter spending $403 my iPhone Pro Max which was SIM locked by T-mobile was finally unlocked and hopefully for this honest review I will $10 credited back to my credit card.
Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though otherwise money wasted. Did get the code about 10hours after process started though.
This just gets worse, Expressunlocks are now threatening to charge me US$189 as a fine for my bank cancelling my payments, or they will blacklist my phone so it can never be used again. I cannot believe this is legal but I don't know how to stop them. I have cancelled my credit card so they can't use the details they have and am investigating my options. I strongly recommend that no one has anything to do with this dreadful company.Just when I thought it couldn't get any worse, expresunlocks have replied see below) firstly insinuating that it's me that is acting fraudulently for which they are going send me another bill of US$100 for admin costs, secondly stating that they believe the phone to have been stolen (hence their permanently, locking of the phone) and thirdly asking for the order number & IMEI, which I sent (again) in response to their previous reply. WORDS FAIL ME.
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