Review Time
I paid $28 to expressunlocks.com for what was marketed as an unlock service. After paying they told me the $28 was only a ‘check’ and demanded $198 to unlock plus $70 to remove a reset lock — costs not disclosed at checkout. When I asked for a refund they declared the payment ‘non-refundable’ and stopped replying. I’ve reported the charge to my bank, Visa, and Stripe. This looks like a bait-and-switch; don’t use them.
10-Oct-2025Still no actionable response from "Charlotte."9-Oct-2025-Response to Charlotte above original post:Charlotte, you can see a very lengthy back and forth through the chat history. I've been more than patient. If you can't get someone on this from 9a-3p tomorrow (with a scheduled email sent), then I will be requesting a full refund, one way or another.Fairly certain this is a scamI've been working back and forth with "Anna" whom I'm convinced is a chatbot now for almost two weeks. Gave set times to reach out for scheduling, paid the fees. Nothing. Requested a full refund due to them not even attempting to render a service and it got real quiet.
At first I thought this was a scam because after a few days the first two attempts to unlock the phone did not work. Customer service was quick to respond and the phone eventually did get unlocked. You have to pay to see if your phone qualifies for an unlock then an additional fee to have it unlocked.
I placed an order about a month ago on sept 8th, I was told it would take a little over a week and then they blocked me from the customer service help line for misuse of conduct. All I asked is if it was a scam. Now I just get the same fake email from a supposed company manager that it'll be resolved in a few days. Check everywhere before unlocking your phone without your provider. (That was my mistake)
Do NOT use ExpressUnlock. This is a complete scam.I paid $79 to unlock my phone, and months later, my phone is STILL NOT unlocked. For the past three months, the status has been stuck at “99% - imminent unlocking.” 99% for THREE MONTHS?After taking my money, they completely stopped replying to my messages. No updates, no real support, nothing. And refunds? Forget it. They don’t give refunds, instead, they offer “store credit.” Store credit… for WHAT? Why would I want store credit for a service that doesn’t work? That’s not a solution, THAT’S A SCAM TACTIC.Also, don’t be fooled by the positive reviews. They’re fake. They’re clearly written by the same people or accounts connected to them. Don’t take my word for it, do your own research and you’ll see.If you’ve already paid, report this to your bank or credit card company immediately and report the website to Google as a scam. There’s an option to do so, please use it! The more reports, the harder it will be for them to keep scamming people.Let’s stop them from taking advantage of more people. DO NOT USE EXPRESSUNLOCK.Also, why are you asking people to post their IMEI publicly? That is extremely unsafe and irresponsible. An IMEI is sensitive personal information and should NEVER be shared publicly.If “Charlotte” actually works there, she would only need the order number, for reference, mine is #12914812. That’s it. Nothing else should be required.
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