Review Time
We enjoy F1 TV and think it is great value for money! Just one question...can you guys please get Ruth Buscombe Divey a stylist? Her hair and clothes are awful, she always looks crumpled and totally inappropriate for a sporting presenter :(
I am close to canceling my subscription.they do not support any type of casting. also there aren't apps for Samsung and LG tvs. so there is no option to watch from your tv except apple tv.they limited the number of concurrent active devices, and created a new tier to make us pay more, they have created some stupid features that no one cares about, but they haven't figured out how to watch F1 races on TV.
Most incompetent, badly organized and unwilling 'support' team that I ever encountered in over 20 years. I will spare anyone the details. These guys suffer from amnesia with the employee processing the case changing every 5 minutes without any recollection of what went before, and it takes them 3 days to respond to the most simple questions. There is an utter unwillingness to seriously help, however they do follow just about everything in the book called 'how to mislead and fool my customers'.Don't waste your time in dealing with these guys; getting a man to land on Mars is much, much easier...
The customer service is truly something else, in the worst way. To quickly start, support does not seem to be trained in new updates and feature; I had a question about a premium subscription feature, which ended with me and support spending an hour or more together trying to BOTH find the answer. They genuinely had no clue and kept giving me conflicting answers.Much worse, though, was when I upgraded from pro to premium and never received a promised refund for the pro subscription. After over half a month of pestering them (and getting no-answers back) they randomly cancelled my entire subscription with no explanation. When I questioned them about this, they would veer around it and change the subject. They also refused to reinstate the subscription (to clarify, I never wished to cancel it) and told me to resubscribe for full price – I had upgraded with a voucher. They have seemingly no interest to help you, but all the interest of draining your bank of money.
If there could be a 0 stars, this would be it.The app works on Apple gear and so far nothing to argue about it… BUT -F1TV sends phishing-like emails to their users, asking for payment details even if the subscription is not direct but via other platforms.When complaining, the user is faced with reality - support is outsourced, poorly trained and not interested in providing service.
Can't access the 'Race in 30' replay for China, despite being a subscriber and able to watch it for Australia. Reached out to support who clearly don't even know the features of their own service, as they keep saying I can't access the live race in the UK!
Really poor. Slow responses. A subscription service they are fast at debiting me for though. Yet I can’t access the races from Australia. I’m Australian. I work FIFO to NZ.. They allow me to see the pre and post race. But no sprint or races for China. How can a World sport not allow me access in my region. The real issue, is it’s been days back & forth and they ask me a question then 24hrs for them to respond. Asking me for Error messages. There are none, as I can’t access the episode at all. They say I can use live chat , but it’s a bot. It only answers with FAQ’s. SOOOOOO FRUSTRATING
F1 doesn't seem to earn enough money already. Prices went up quite a bit and this morning I found out that the native Firefox browser is not supported anymore. Since I work on an old OS, I could not install the latest supported browser. So, higher prices and a broken website which should work on all platforms for the price paid for this service. After this subscription period I will say goodbye to F1. I am not a walking wallet, I am a fan of the sport. Shame that F1 views that differently.
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Formula One is the highest class of single-seater auto racing sanctioned by the Fédération Internationale de l'Automobile and owned by the Formula One Group.
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