factorymanuals.net

4.5
4.5 Based on 140 reviews

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Average Rating

4.5

/
5

140 Reviews

5 Star
82%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
11%

All Reviews

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Review Time

Darren Curnow
I had a great time looking through Thier large range of it's. I ended up buying at least 10 differen

I had a great time looking through Thier large range of it's. I ended up buying at least 10 different items. Great prices. The camera system looks dam great and can't wait to get it. Much appreciated.

5
Date of experience: Feb 17, 2026
Steve Sandrolini
Lots of information in these Manuals

Lots of information in these Manuals. A little tricky learning how to find what you need but it’s all there.

5
Date of experience: Nov 09, 2025
Dave
Factory Correct Manuals, a LOT of information

Gives you pretty much everything you need to maintain your vehicle with information from the manufacturer. They also give you an upgrade option to retrieve the document on the cloud for your lifetime, which is a nice little perk for those who might switch devices or lose the file and then need to log back in and download it again in the future. The only challenge is that the document is HUGE. In my case, over 15k pages long. While you have access to bookmarks that breakdown the vehicle into categories, it's likely going to still take you some time to go through it. Highly recommend though if you're taking on any maintenance project yourself and would rather rely on the manufacturer over sifting through forums for accurate information.

5
Date of experience: Nov 07, 2025
Manual is not fit for purpose

I purchased a Mercedes manual. It is difficult to use. It does not give you any real useful info. Googling/ChatGPT gives clearer information. You have to download and set up a virtualmachine which I had to spend sometime in finding out what this was and how to set it up. This is not mentioned in the advertisement. Once set up was complete it did not give any real clear tutorial and very difficult to use. Highly advise anyone not to purchase. As a previous review states. The person (had to remove name starting with A) as mentioned in other reviews was not helpful and did not receive a refund as I believe I received a product that was not useful as for the purpose advertised.

1
Date of experience: Nov 07, 2025
Deceptive Advertisement

They deceptively advertise compatibility with Mac Computers, but only with Macs that were discontinued in 2023 due to Apples decision top no longer use an INTEL chip. They refuse to offer a refund.

1
Date of experience: Nov 03, 2025
Rich Mattson
Great customer service

The service was spot on. Got me what I needed right away.

5
Date of experience: Nov 01, 2025
Phillip Clark
Replied promptly to questions

Replied promptly to questions. Never got asked for VIN etc and didn’t seem necessary.

4
Date of experience: Nov 01, 2025
Sean Murphy
Misleading Website and Poor Customer Service – Very Disappointing Experience

I ordered a Mercedes factory service manual from Factory Manuals after seeing their website claim that they sell complete, instant-download manuals identical to OEM documentation. Unfortunately, what I received was nothing close to what was advertised.After paying, I was sent a download link that either didn’t work at all or led to corrupted files that couldn’t be opened. I reached out to their support email several times for assistance and initially received vague, repetitive responses that didn’t solve anything. When I continued to ask for a working link or refund, the representative (Alan Davis) became increasingly unprofessional and dismissive. Instead of helping, I was given the runaround, and at one point the tone of their replies became outright rude and disrespectful.As of now, I’ve paid for a product that I never actually received in usable form. The company refuses to provide a proper download or issue a refund. Based on my experience, I believe their advertising is misleading, and the customer service is among the worst I’ve encountered.I strongly advise anyone considering buying from Factory Manuals to be extremely cautious and to research other sources first. Save yourself the frustration and look for a verified, reputable provider.

1
Date of experience: Oct 30, 2025
Keith Murray
The manual I selected lacked what I wanted until...

The manual I selected lacked what I wanted. I was looking to get a credit but Alan asked me for more info on my car and said he could find the manual. He did and I am now very happy.

5
Date of experience: Oct 22, 2025
Shannon
purchased the manual and it's not a…

purchased the manual and it's not a repair manual its more of a service/maintenance book Don't waste your money if you are looking for a diagnostic manual

1
Date of experience: Oct 22, 2025

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