Review Time
Excellent customer service experience!I ordered 8 outfits and Sumbal Yunus was my sales rep, received excellent customer service e.g., retuning phone calls, placing orders, shipping on time etc Bought 3-4 ready to wear and Ahmed was my sales rep, received excellent customer service as well, arranging articles, returning phone calls, messages, responding to all questions & arranging deliveries on time.Great experience and happy with all the outfits I received.Bought 6-7 outfits last year, very happy with the outfits but this year received excellent customer service.Great team FS 🎉I am in Canada and all family and friends are relying on me to place their Faiza Sqlain orders 😊Looking forward to see next Eid collection, hopefully there will be one! Have to get an outfit for my daughter!
This is straight up absurd!!! I ordered my Eid dress from Faiza Saqlain like ages ago, like 8 weeks ago, and they were like, 'Yeah, sure, it's gonna take 6 to 8 weeks for shipping! I mean I get it, it takes time to do the whole shipping thing but seriously, it's like they're shipping it via snails or something!! And they’re customer service like they seriously need to work on it!! I've tried sent them emails, messages, smoke signals and carrier pigeon like, 4 times already for an update, but nada!!! It’s like talking to a brick wall! They're allergic to customer service! And Eid is just around the corner! It's like waiting for a unicorn to deliver my package! This brand is on my “never again” list!
I am really greatful to Sumbal younas who has provided excellent service to me. She was prompt in responding to my queries and delivered all clothes well in advance of my actual delivery date. This helped me in sending products abroad thru someone who was travelling earlier than delivery date. Thanks a lot to Sumbal for providing excellent customer service and exceed all expectations. Wish and pray her all the best that she grows her business exponentially. AAMEEN
These people are frauds. They are stealing money from clients overseas. Please don’t buy from them. I paid around 675$ for 2 outfits. They played me dumb. And not even responding to my messages. I have the proof from my bank as well. When I went into my bank, they told me most wire frauds happen through Pakistan and Afghanistan. Not worth the stress!
Had ordered my wedding clothes several months ahead of time. Was told there will be a delay. Contacted again for an updated. They stopped responding after a few weeks and blocked my number. Been trying to get my refund since last year and nothing. Stay away from these scammers.
Im from Melbourne they are fraud i paid $400 for dress ready to wear delivery time 7/10 days but now it's almost month no one replying emails no one answer phone and no one answer what's app msgs please be aware this is fraud site
I was very fortunate to collaborate with Sumbal Yunas who was amazing from the word GO! Everything from placing an order to receiving delivery was through professional and sheer pleasure. Would definitely highly recommend them and buy from them rest of my life. I bought a bridal dress for my daughter Sharmyn.
I live in Melbourne and my online order was entertained by Mr Raheel Ahmed Khan.He ensured timely delivery of my purchase.Faiza Saqlain is fortunate to have dedicated team members like Raheel.10 out of 5 stars for this young man👏👏
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