Review Time
Warning: Avoid ordering from the FaizaSaqlain website! They appear to be engaging in fraudulent practices. I placed an order and immediately submitted a request via their website's "Replace or Exchange" link. Despite this, they processed and shipped the order the same day, completely disregarding my communication. Contacting them through the phone number listed on their site proved difficult, forcing me to find their wholesale number through Google. The customer service representative I spoke with was rude, arrogant, and unhelpful. Having spent $2000 on my recent orders, I will no longer be a customer and strongly advise others to avoid this seller.
Do Not order from this website!!Very bad service, I’ve waited so long to receive my order and when it did turn up it was wrong colour to what I ordered. I emailed but had no response. I then messaged sales manager Ali Zia informing I received the wrong colour for them to arrange collection and send the correct order but he’s response was ‘it’s original colour’ and he ignored my query. Very very bad service! I wasted my money.
I wish i could give a review of minus 30 !!!! Faiza Saqlains customer service has to be THE WORST i have ever come accross! I ordered the “Risma” dress in Medium to my Pakistan address around December 2023 to wear it for a wedding in Feb 2024. I live in the UK. It was my first time ordering. I spent a lot so i needed to know everything about the dress! I got in touch with customer service around November 1st and took me A WHOLE MONTH!!!! to finally order it as they gave me almost little to no response !!! I wasnt sure of what size to buy as im not there! (Cant believe they dont bloody customise for their price) They said get whatever you usually wear! According to their crappy size guide i could be Large or Medium. I trusted my gut and ordered Medium. I got to Pakistan 2 months later, tried it on AND O M G !!! IT WAS AS IF I WAA WEARING XXXXL !!!! IT WAS SO BAD SO UGLY I WANTED TO CRYYYY MY EYES OUT !!!! I messaged them and they didnt reply for 3 days!!! I messaged the situation and they said “sorry we do not have an exchange and return policy” omggg i was fuming!!!! How the hell can such a big designer have such a RUBBISH customer service and policy!!! Anyway I stomped into their main brance Lahore and went crazy!!!! They said we cant do anything i was like are you out of your mind !!! I spent so much !!! I asked your team a million times i got no response!! The lady said our sizes are usually bigger… I WAS LIKE WHAT ON EARTH WHO WAS GOING TO TELL ME ??? BUT THATS NOT IT, IT WAS 6 INCHES LOOSE !!!!! I CANT BELIEVE THAT WAS MEDIUM!!! I was about to buy Large omg! She said things like i know our customer service is rubbish. We don’t have any other size in stock (that was a lie i saw online lol). She said you can fit in XS i was like ****… ive never worn XS in my life! Your size guide is absolute crap! Anyway the manager i think her name was Sarah!? Im not going to lie she was helpful! She listened to me, i didnt agree with some of the stuff she said, she was doing her job, not her fault BUT ABSOLUTELY APPALED! Never buying again. Conclusion after 40 minutes of ranting to the manager, she fixed my dress accordingly to my actual measurements apparently for 10k rupees within 5 hours. Not sure if they actually did it or got another dess and did something with that but yeah NEVER AGAIN!!!
Worst designer Non of the designer staff members know customer service including Faiza Saqlain, we pay a lot for their dress with very poor customer service, no understanding no communication skills nothing waiting for my last order and that's the last time im ordering with them. Shame for this big Brand with 0 Effort and customer service
DO NOT ORDER FROM THIS COMPANY!!! I ordered 4 suits for my sisters wedding, only 3 arrived. Upon contacting Faiza Saqlain I was met with the worst customer service who enjoy pointing blames at the customer. They stated they sent 4 suits, I sent a video with the suits in the box the weight of the box the weight of the suits which all equal to 4.16kg (this weight was on the box from an outside party), however they think theyve sent proof the box weighed 8kg when they sent it from there. Now I dont know what or whom theyre hiring in Faiza Saqlain because clearly they lack the ability to do basic maths, but how can 1 missing suit WEIGH 3.84KG when the BOX WEIGHS 4.16KG WITH 3 SUITS!! Upon explaining this multiple times they were still incredibly unhelpful. Bare in mind these suits cost £155 each. Who is going to pay this outstanding £155 to my family member for their missing suit, definatly not me I'm sat at home with a newborn no longer working. This company is beyond vile and despicable ripping of people from abroad and try to make you look and feel downright stupid and have the inabilty to use basic logic! They must really think money grows on trees. They dont even deserve the one star!!!
Ordered from men’s wear category and was so disappointed from the quality and design of the outfit. It took them 2 months to made and to deliver a simple outfit. The shalwar kameez material was see through and collar’s material and stitch or thread type was so hard that it caused rashes on the skin. The waist coat fitting was off. It does look good on website picture but product quality was bad, not worth spending $200 on such a bad quality & uncomfortable outfit.
One star is too much, I purchased an outfit and changed my mind within a few hours. I tried to cancel the transaction but was told this was not possible and was given store credit a week later. I explained how this was a bit unreasonable since I was canceling the same day, also the WhatsApp customer service process is incredibly tedious.
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