Review Time
I live in Canada & we chose n ordered FS’s Anamta online for my only daughter’s wedding. The dress was delivered on time and no doubt it was a stunning dress to look at but the nightmare started few days before the wedding when my daughter tried her dress and there were more then one defect in the dress.The length was short, it reached to my daughter’s ankles instead of being a floor length. The sales girl was not trained/skilled enough to assist the customer professionally.Anamta, is a ver heavy dress, with lots of flare. I requested them to have the zipper at the back, which is a sensible place to have a zipper for the ease of getting in n out of the dress but they refuse to do it n the dress came with a side zip n it was so tightly sewed in that it was hard to maneuver the zipper, it was stuck where bodice and the skirt meets, anyhow, the zipper broke before her wedding day. Five days before 🥵🥵🥵The tulle was of really bad quality n was ruined from many places after one try. The length of the dress was uneven.The front opening was not in the middle, it was off balance. There was no way or option to have the defects fixed here in Canada. Therefore my poor daughter wore the same dress with a very heavy heart. The days leading up to the wedding were extremely stressful, frustrating and pain full, after the wedding I contacted the sales person n asked her about their customer service they don’t have anything called customer service and after chatting with 3 other people I got the contact number of their manager, Usman and upon explaining him about all the defects and sending him the pictures he told me that they will fix the dress if I bring it to the showroom in Pakistan, otherwise they are sorry and they can’t do anything.I spend over 4 thousand dollars for this dress and it is a defective merchandise and they are telling me that they are sorry…this is pathetic they don’t have any business ethics or honesty whatsoever, they are not reliable or trustworthy at all. If they can’t own their mistakes then they should not do business here in the western countries because we are not used to this kind of behaviour and customer service, #faizasaqlain should be ashamed of her design house’s customer service. I would not recommend @faizasaqlain to anyone at all and I will continue to raise awareness about #faizasaqlain s sub standard merchandise n services.I have pictures and conversations to proof if anyone have doubt that I am not being honest about my claims and I will continue to write on social media until I’m adequately compensated.
Bought a dress for Faisal Saqlain in October and needed it for an event in December, then I realised that for international order they need 10 to 12 weeks. I panicked and started messaging the team on WhatsApp. Saania was so supportive, not only did she calm my nerves she made sure my order was expedited and i already got my dress well before my event date. I was provided an extremely professional service. Very thankful to Saania and the brand. Definitely recommend buying from FS for any event 😍.
We had a great experience with FS. Initially we started our correspondence with Sarah and ordered Sharwani + shoes. Everything was ready on time except shoes. Luckily associate OMAR, took over the situation and went above and beyond to help me out in shipping the Parcel on time. He is extremely helpful, very knowledgeable, and goes out of his way for his customers. For overseas people reliable customer service is the main thing and I have noticed that in OMAR. Because of his great service I’ll be ordering more and more outfits through him.Thank you Omar for always updating me about new collection, and for providing exceptional service. Inshallah I’ll be in touch and will continue to order outfits for my whole family. 🙏👏👍 All the employees should learn from him….
Please do not bother wasting your money! I placed an order with Faiza Saqlain 2 months ago. Since then i have been messaging and calling them almost every other day without a response. Today, it has been 3 weeks i have not received a reply to my watsapp messages. Extremely poor customer service, i have ordered from many Pakistani designers and this has by far been my worst experience! I will never be ordering from them again. Con artists who take your money and then ignore you.
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