Review Time
My experience with FARA has been poor - just a few days after I ordered, there was a sale and the item that I had bought was 20% off. I contacted FARA’s customer service, but they refused to price match - even though I was well within the returns period. I don’t understand the logic as I am entitled to return the item for a full refund and repurchase at the discounted price. I was also disappointed with the quality of the Rise Kaftan - it arrived with frayed hems and poor / loose stitching. For a kaftan that costs c. £200, I would expect much better.
Avoid this website! They are very good at charging money, even for items that haven't been sent or are out of stock. I have been chasing for a refund for weeks and have been met with silence from "customer service". Their website clearly states that all UK orders are shipped from UK with no duties to be paid by customers but one item that was in stock and sent to me came with a duties bill which was half the price of the item. I obviously refused the delivery due to complete misselling and after almost a month of asking for a refund for the item I never received, I have resorted to contacting PayPal to get my money back. Total sham of a business. Avoid like the plague.
'I ordered three dresses for my bridesmaids and I couldn't be happier. The quality was absolutely perfect and the designs were stunning. My bridesmaids looked so glamorous and elegant on the day. Everything arrived beautifully made and exactly as expected. FARA Boutique truly added to a special day!
I ordered a raw silk top (£90) for my sister's birthday in June, but it didn’t arrive as expected. When I first contacted the company, they informed me that there would be a restock at the end of June and that my order would be shipped then. However, this did not happen. When I tried to follow up in July to inquire about my order, they abruptly disabled the chat. Frustrated, I initiated a claim with PayPal in August. The company only sent the top about a day before the refund window was set to close.Unfortunately, the item itself is disappointing. While the colour matches the picture, the texture feels off—I'm not convinced it's genuine silk. Additionally, the design is impractical, restricting movement to the point where you can't comfortably raise your arms. I’ve decided against returning it, as I have little confidence in the company’s ability to handle the refund process efficiently, and I just want to move on.Overall, this company has been a significant disappointment. I would strongly advise against purchasing from them.
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