Review Time
The sizing is quite inconsistent. I purchased two dresses on final sale, both labeled as large. One fit perfectly, though the fabric is prone to wrinkling. The other, also a size large with a zipper, doesn’t fit at all. It's puzzling how the same size can vary so much. I realize exchanges are possible, but there's not even a larger size available for the one that doesn’t fit. I find the return policy rather strict, especially considering the high price of these items. I wonder if the company will address this issue. Store credit would seem more reasonable as a solution. So, be cautious before making a purchase and consider trying items in person, particularly with such a return policy.
I had a really unpleasant and uncomfortable experience at the store. The first employee who assisted me was very nice and inquired if I needed help with returning or exchanging a dress. I mentioned I wanted to exchange for a small size, but she only found one medium size on the rack and went to check in the back for small sizes while I held onto the medium dress just in case. While I was waiting for her, another employee approached me, and I explained my situation. To my surprise, she took the dress from me and put it back on the rack, which left me confused. I felt discriminated against, and I was so shocked that I left the store without saying anything. I ended up exchanging the dress for the medium, which was the last one available, but the actions of that one employee completely soured my experience. I won't be returning, as I believe we should avoid spending money in places that don't treat us well.
I had a very uncomfortable encounter at a store in New York. The first employee who assisted me was quite nice and offered to help me with a dress exchange. I wanted to switch to a size small, but only a medium was available, so she went to check for the smaller sizes while I held the medium dress. While I waited, another employee approached me. I explained my situation, but she unexpectedly took the dress from me and returned it to the rack, leaving me confused. I felt unwelcome and shocked by her actions. I ended up exchanging for the last medium dress, but this one employee soured my entire experience. I won’t be returning, as I believe we should avoid spending money at places that don’t make us feel welcome.
This is my top choice for beautiful, meaningful, and high-quality clothing. Everything is delightful! Customer service is quick and helpful, and the delivery is prompt with careful packaging. I haven't needed to return anything yet, so I can't comment on that.
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We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997.
Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
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