Review Time
I spoke to Heather who was really polite and immediately resolved my query immediately. I received an FENSA certificate with the incorrect door number the installer was contacted and a New certificate issued. Heather went above and beyond rang me back to confirm this. FENSA need more people like you.. Exceptional customer service.
Spoke to Heather parker about problems I was having with a large company in regards to getting my fensa cerificates and after 12 months still no solution. Within a couple of hours heather made a a couple of calls took some details and called me back to say all sorted!! Heather was very professional and competent in what was required, very happy.
Recently had new windows by excellent FENSA approved installer. FENSA contacted me to ask if they could come to inspect them giving a two hour window for the appointment. I waited at the property for 2 hours and a tenant rearranged their schedule to be available to provide access.The FENSA inspector called me 5 minutes after the 2 hour window as I was driving away to say he was 30 mins away. No apology.The controller then called to rearrange the appointment and when she realised I wasn't happy, hung up.Unaccountable, inconsiderate and arrogant.
As an installer we were apprehensive about the Trustmark onboarding process at the beginning..but thanks to defined process driven support by the Fensa team.. the whole journey went through seamlessly.. Special thanks to Heather Gibson and Fensa team..
No deposit protection. Windows companies want deposit upfront installation with waiting time being 6 months.There is no deposit protection (insurance companies removed protection due to high volumes of defaults). They down take credit cards etc.FENSA secure payment great theoretical idea as no window company wants customers unlocking deposit - hahahaha. Much easier to take money and diaper then actually do a job.
Fensa approved installer fitted windows recently to my mothers, who is a pensioner, house. The finish is diabolical, 2 of the windows don't close properly, the work was registered as completed BEFORE the windows had been fully fitted and noone cares. Apparently a day or 2 out is not an issue!!! They have advised to take it up with citizens advice as they dont care if the windows are faulty, just that regs were followed, if you see a company covered by Fensa and installsure (look to be the same company) run as fast as you can as you may as well burn your cash!!
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FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
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