Review Time
As other reviews mention, FENSA is a complete waste of time. When I reported an installer for issuing a certificate for a door that was the wrong size and couldn't even be opened. Their response is to suggest that the installer will had an "administrative error" and issued the certificate too soon.Quite simply they do not want to take action against their installers at is will impact their revenue stream !!!
One star is too much for this organization, it’s a absolute shambles it’s there way or no way . How can you fail a inspection on vents when work was carried out in March before the new regs came out in April. Was told by customer that windows had failed 9 days later after lodging complaint surprise surprise got notified by Fensa.Windows did not have vents in so could not be deemed like for like , however their photos of a bathroom window was not clear enough, however because some houses had vents and some didn’t that was good enough for them to fail it on a presumption that the windows had vents in the beginning ,my god how can that be right !!
So much money to join, that has been used to spread the lie window companies must be registered.Never will they deglaze a fixed pane to check the distance from the weld to the fixing.Money for old rope that has nothing to do with the quality of the install.From June 2022 the standards have changed.So any installs before this date no longer meet current building regs,P.s I've been glazing since 1979
Used a FENSA installer for my bay window costing £4,000. The window leaks at the top from the very beginning under certain weather conditions. I complained and installer strung me along for 6 years, by sending people to "fix" it. Then they denied it was their fault. Why? Because FENSA will only deal with installations under 6 years ago even though the "guarantee" is 10 years. Posted on their Facebook site about this and my post has disappeared. About as useful as a chocolate teapot.
Do not bother with a fensa registered fitting company as fensa is a absolute joke, My windows are less than 2 years old and there is a problem with condensation between the glazing because they were fitted for the person I bought the property off the guarantee is void! So in other words they do not guarantee the workmanship at all. In my eyes this is not good practice.
I don't understand all the negative reviews. Got straight through to Fensa Advice line as I have a problem with my doors and windows and my installer has gone out of business. They had all the information to hand and were able to advise me who the company had been insured with and provide me with contact number. The lady on the other line was lovely and knowledgeable. Absolutely A++++ service - without making the call to Fensa I would never have known about my warranty insurance and would have had to fork out extra money to get the problem fixed. Thanks FENSA!
Was trying to register a customers details but automated system did not have correct address. Phone at FENSA was answered on first ring, and problem was sorted immediately by a very helpful woman called Heather; she waited whilst I typed in the details and she manually changed address. Great service.
FENSA ARE USELESS.I have contacted Fensa about an ‘approved’ window fitter who replaced a bedroom window. The window did not meet fire regs (was not classed as an escape window). Fensa are staying it’s not to do with them - so far I’m on their third excuse - as they change every email. FENSA are absolute cowboys and cannot be relied upon in anyway. Don’t use them. The Window fitter also - a joke and a waste of time.
ABSOLUTELY AWFUL ITS A TOTAL CON AND LETS DOWN THE PEOPLE ITS SUPPOSED TO PROTECT. IF YOUR FITTER BLARES OUT THEY ARE FENSA REGISTERED IT MEANS ABSOLUTELY NOTHING. THEY ARE ABSOLUTELY AWFUL AND USE THEIR OWN AFFILIATED SURVEYORS TO BACK UP THEIR SHODDY FITTERS. READ YOUR FENSA CERTIFICATE THAT BASICALLY SAYS THIS CERTIFICATE DOES NOT MEAN THE WINDOWS COMPLY IT IS JUST A PIECE OF PAPER TO SAY THEY HOPE THAT IT COMPLIES BUT OFFER NOTHING TO SAY IT DOES. IT DOES NOT STOP COWBOYS AND IS OFTEN ABUSED BY THEM BY CLAIMING THAT YOU HAVE A CAST IRON FENSA GUARANTEE. YOU HAVE ABSOLUTELY NOTHING, SO WHEN YOUR SHODDY WINDOWS START FALLING APART THEY WILL TELL YOU THAT IT IS NOT THEIR PROBLEM AND YOU SHOULD GO BACK TO THE SHODDY PEOPLE WHO INSTALLED THEM. ALMOST NONE OF THE COMPANIES WHO ARE FENSA REGISTERED GET INSPECTIONS AND THE INSPECTIONS THAT ARE CARRIED OUT ARE POINTLESS. HOW CAN THE INSPECTORS NOT NOTICE THE WINDOWS HAVE NOT BEEN SEALED OR THAT THEY ARE TWISTED AND BOWING. THE INSPECTIONS ARE ABSOLUTELY POINTLESS SO YOU WOULD BE BETTER TO GET YOUR LOCAL AUTHORITY BUILDING CONTROL TO INSPECT THEM.
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FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
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