festgrid.com

Horrible. I was made to believe that I was purchasing a CVS sports first aid kit. I’ve never receive

Horrible. I was made to believe that I was purchasing a CVS sports first aid kit. I’ve never received one. Instead, I’ve just gotten an email stating that I’ve joined some subscription club with a monthly charge in the amount that the CVS sports bag was for. Complete scam.

Date of experience: Mar 05, 2026

Cancelled the week I received my order and was told I would get a refund for initial charges and wou

Cancelled the week I received my order and was told I would get a refund for initial charges and would see no other charges. I have now 3 charges I had to dispute and an email ensuring I would be credited and urged to write a great review about my experience. It would have been great had I got what I asked for the first time. And didn’t get unwanted/unauthorized charges to my bank account. And didn’t get an email basically telling me to give a good reviews so they can properly care for my refund to my account. As if it should’ve have been done already.

Date of experience: Mar 03, 2026

The response time from the escalation team was faster than expected. Hopefully the refund will be a

The response time from the escalation team was faster than expected. Hopefully the refund will be as quick.
I always appreciate excellent customer service.

Date of experience: Feb 15, 2026

Kenny reached out to help after I requested to be refunded for something I didn’t sign up for to beg

Kenny reached out to help after I requested to be refunded for something I didn’t sign up for to begin with. Thanks Kenny you the man. However having to submit a review just to get a refund it dumb. Not to mention the thing I actually did order never came in and the tracking number doesn’t work. Seems like a scam if you ask me.

Date of experience: Feb 08, 2026

I canceled my subscription and was still charged again weeks later. I was told it would take 6 month

I canceled my subscription and was still charged again weeks later. I was told it would take 6 months for my cancelation to be complete and would be charged repeatedly until that day.Eric from escalation team said to give him a good review for doing his job and only then would I receive the money I was charged after I canceled my subscription, last month. So thats what this is.

Date of experience: Feb 08, 2026

Helpful Support in Cancelling Unwanted Subscription

A representative from the escalation team is currently helping me cancel a membership/subscription I did not agree to. I had taken advantage of an offer for a free meat package, only covering shipping costs. While that part is fine, I'm left in the dark about when it might arrive. The advertisement did not mention any ongoing monthly fees, so it's important to be cautious.

Date of experience: Jan 24, 2026

Issue successfully addressed

After several exchanges, my query was resolved and I received a refund. Thank you for your assistance.

Date of experience: Jan 19, 2026

Appreciation for the escalation team

Date of experience: Jan 19, 2026

Prompt support for cancellation

I needed to cancel my subscription and received quick help from the support team. There were no problems at all. This team is wonderful, providing excellent customer service. Great job, team! Best regards.

Date of experience: Jan 18, 2026

Cancellation request handled smoothly

I wanted to cancel my subscription and received immediate help from the team. The process was hassle-free. Excellent customer service! Well done, team. Best regards.

Date of experience: Jan 18, 2026