festive-lights.com

4.5
4.5 Based on 281 reviews

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Average Rating

4.5

/
5

281 Reviews

5 Star
82%
4 Star
5%
3 Star
2%
2 Star
4%
1 Star
7%

All Reviews

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Review Time

Stanley Hughes
Nice candles, but not worth the price

The Ember candles are aesthetically pleasing, but they come with a high price tag for their quality. Additionally, having to purchase the remote separately feels unreasonably costly, especially since other options include it at no extra charge. The three Noma Christmas tree candles appear low-quality, with noticeable wax imperfections, and one of the timer functions is malfunctioning, which is frustrating as I need to turn it on and off manually.

2
Date of experience: Dec 13, 2025
Timo1223r
Gorgeous family reindeer display.

Gorgeous family reindeer display. I appreciate that all three reindeer connect, requiring only one plug socket. They have a nice height and will look fantastic in our front garden. Everything is set up and ready for installation in two days. I can't comment on their waterproof quality until after the holiday season. The website is user-friendly and the delivery service is excellent. They arrived well packaged.

5
Date of experience: Dec 12, 2025
Yvette Taylor
The Connect Pro is decent, but the Connect Go lacks quality.

The Connect Pro is a decent product, but the Connect Go is of noticeably lower quality. There is some confusion on the platform regarding the distinction between the two products. Additionally, the inferior quality Connect Go is available in both black and green wires, which adds to the confusion. We ended up with a mismatched set, so clarity on the website would be beneficial.

3
Date of experience: Dec 07, 2025
Erin Hughes
Beautiful Outdoor Reindeer Family...

The Outdoor Reindeer Family looks stunning, but the lack of lights in the doe and calf's ears makes them appear odd in the dark.

4
Date of experience: Dec 04, 2025
Charlene Morris
Disappointing After-sales Support

The after-sales support was quite poor. I simply wanted to understand why my Santa was dimmer than my Snowman Silhouette. Still waiting for a reply. I figured it out myself, but I hope I won't need to return anything.

1
Date of experience: Dec 04, 2025
DB70
Order and Delivery Issues

I placed an order in October but faced delivery issues as it was lost. After reaching out, they sent a replacement, but it was shipped to the opposite end of the country. I was later informed that they were out of stock and wouldn't be sending another. While the communication from the company was polite, they ultimately failed to deliver the items. I wouldn't recommend this service.

1
Date of experience: Dec 03, 2025
Fiona Hughes
Poor Quality and Service

I bought four sets of lights for Christmas and within five hours, five shades were missing. I found two, but the company offered me £9 to glue them back on or return them for a refund. I don't want to climb a ladder to return them. I just wanted replacement shades, but they're out of stock. I've asked to be notified when they're available again, but no response. I would avoid this company. They weren't even cheap! If you want to make it right, send me a spare set of lights to replace the shades! Losing shades after five hours is unacceptable, and I’m worried more will fall off in the wind. Terrible quality and service.

1
Date of experience: Dec 03, 2025
Phillipps
Lightless Christmas Ahead

I ordered in October, but the delivery was lost. They sent a replacement, but it went to the wrong end of the country. Then I was informed they were out of stock and wouldn’t send another. On the bright side, the communication from the company was polite, but they failed to deliver the goods. I wouldn't recommend them.

1
Date of experience: Dec 03, 2025
Vincent Brooks
Beware! Paid but No Delivery!

I ordered and paid on 24/11. My order was worth £101.65 and was apparently dispatched on 26/11, but as of 03/12, I still haven't received it. I spoke to a representative who blamed the courier and told me to wait another 48 hours. I can't reach the courier as they only use bots. I've lost trust in both the company and the courier and have contacted my bank to dispute the transaction. I’m now ordering from elsewhere and won't use this company again.

1
Date of experience: Dec 03, 2025
Excellent Product

This product is fantastic and offered at a great price. It’s either on or off, and its cute size looks great alongside other decorations.

5
Date of experience: Dec 02, 2025

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