Review Time
We bought Pegasus e-bike in this shop and we are extremely satisfied with the service. From the very first moment, the salesperson helped us professionally with the selection process, explained what to pay attention to, and recommended the right model. He immediately adjusted all the settings to our needs. My daughter tried the bike and everything fit perfectly.
I would especially like to highlight the level of service: the salesperson easily switched between languages — he spoke English with me and Dutch with my daughter. It really felt like he understood what we wanted even before we fully explained it. Very knowledgeable, attentive, and truly professional.
We placed the order right away, and the next week we came to pick it up. We were advised on insurance and got a complete package of accessories: a lock, luggage holder, and everything else we needed — all in one place. On top of that, we also received a nice discount.
I highly recommend this shop — excellent service and real professionalism!
I have no option to give a 0 star! Which I would give. I ordered my bike on 3feb26 and still waiting to receive it. When I call the shop they tell I will receive a call when it’s ready. And when I mail the customer service they are clueless why that department exists… and this is my second bike with them, different branch for the first bike I waited almost 2 months.. God speed…
I have no option to give a 0 star! Which I would give. I ordered my bike on 3feb26 and still waiting to receive it. When I call the shop they tell I will receive a call when it’s ready. And when I mail the customer service they are clueless why that department exists… and this is my second bike with them, different branch for the first bike I waited almost 2 months.. God speed…
The sales representative was taking care of multiple customers at the same time, resulting in lack of enough time to discuss any minor details. In addition to this, the knowledge level of the sales representative was obviously low as he couldn’t reply more than half of my questions. Lastly, i didn’t experience a solution-oriented approach in general, except the manager who did her best.
My experience has been great!I could come to test bikes and get advice, and it was very easy to order the bike online.To pick it up, your colleague was so helpful, knowledgeable and nice! She gave me great advice on insurance and on how to use my ebike, thank you so much!!
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