Review Time
I have a lifetime subscription to Filefactory and everthing was great until last summer when they upgraded the site. Since then, the site has not worked reliably and now I am unable to even log on to the site. Their support email address now bounces back as invalid. I get error messages when trying to contact them via their Contact page. In short, I am unable to the site and unable to contact support.
Completely unimpressed with this company. Lots of hype, lots of things that they tell you you can download when you finally pay for the premium level.
However, trying to download, by using their list of videos, books, apps etc, nothing downloads.
I just feel that I've thrown my money away.
I strongly advise against buying premium services from them as their support team is ineffective and does not respond to emails when assistance is needed. If you encounter issues with their FTP server, you will not receive any communication!
Such a shame.I've been a premium member for about 12 years, but in the last 6 months it's been awful.First the website was almost constantly down during an 'upgrade)Now, the website is accessible, but 90% my searches now return dead links. (common films, TV, music mainly, software).I was due to renew this month, but sadly It's not worth it.I've closed my account
I've been a Premium member for many years and was very satisfied. Recently, however, a new shell has been added and the service is extremely unreliable. Further, customer service, which previously was good, now appears to be non-existent; certainly it has been completely unresponsive to my requests. Here's something to watch for if you're in the US. The prices are quoted in dollars but you'll be charged for the same number of EUROS. Because Euros are worth about 15% more than dollars, you'll be charged 15% more than the dollar amount quoted PLUS any conversion fees. Also watch out for there "approved re-sellers". I tried to buy a plan through MOONPAY but the seller demanded my Social Security number, lying that it was a government requirement. Obviously, this was an attempt at identity theft. To show you how bad " customer service" at file factory has become, I reported this attempted identity theft by one of their re-sellers to them and FF never even bothered to respond.
What is going on here? This was the BEST downloadsite ever and after your upgrade gone to the worst? I tried going to premium but then came across paying with crypto? And where is the search button gone? Even if not paying it is not there anymore
What has happened. It is now 5 days and the have been no visable updates to download on the Search Engine. If I want to download something eg mp4, mkv etc there are NO listings shown now for over 5 days. Paid for a service I can not get, and despite their comment that their support team will get back to you within 24 hours. Not True still waiting after 4 days.
I took out a lifetime subscription. For the first two years, reliability was around 90%. Then there were more and more download errors and files that disappeared.I assume that FileFactory has outdated hardware and poor service.I cannot recommend FileFactory as a backup platform!2025-11-11ftp.filefactory.com responds to ping but no login possible.ftp2.filefactory.com does not respond to ping.The site is now fake.
A further update to the sad saga which Filefactory.com has become. Having been a subscriber for many years and having experienced the "upgrade" disaster I let my subscription expire. I thought I would wait and see what happens in a months time. Well not much better. Today I tried to purchase a 1 month subscription to see if things ha improved. The first issue I noted was the advertised price is US$19.00 for the month yet when I click to make the purchase this changes to Euro 19.00 which converts to US$22.16. Now its not much but just continues the very very poor user experience that Filefactory.com is now well known for. To add further insult that is clearly the user policy of FF, "to not care whether the user has a good experience or not as long as they can take your money" the site says the transaction will appear as "CPAY*UNIVERSALG". When I search for this in google my Avast security tells me the site is a phishing scam. I'm done with the site for the forseeable future, you just have to see how many people have paid good money are having issues, lost files and Andy or Frank or whatever their name is just doesn't give a damb about them. Take the money and hear nothing else.As for support, don't wste your time. They just don't answer, as you the subscriber are only important to get your money then just go away and stop bothering them.Its a true disgrace what has happened to filefactory. The owners and programmers should be very ashamed.
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FileFactory is the longest running and most reputable file sharing service. Established in 2005, FileFactory is the leading provider of unlimited free file hosting. All files can be downloaded or streamed an unlimited number of times and Premium members enjoy unlimited speed, bandwidth and downloads.
