Review Time
Purchased 2 mains powered smoke alarms in 2023
Internal battery now failed and unit chirping despite replacement sticker indicating 10 years 2033. Fire angel customer service says this unit was manufactured in 2022 I cant find my screwfix invoice, they only go back 18 months. Fire angel wont budge even though they know their producte have premature battery failiers
Will be ripping these rubbish bits of crap out altogher and looking for somthing else
Avoid Fire angel.....you have been warned.
Incredible service! I faced an issue with my CO alarm (still under warranty) and contacted customer service. They arranged for a replacement to be sent out in under 10 minutes. Huge thanks to the representative for making the process so seamless—I truly appreciate it!
After encountering issues with my smoke alarm after three years, I reached out to customer support. I’m glad I did! After speaking with a representative, I received a code for proof of purchase, which allowed me to email the receipt. A few days later, another representative informed me that a replacement smoke alarm was on its way. Excellent service from everyone involved!
Fantastic support from a representative! I called about a smoke alarm that malfunctioned after a year. The representative informed me that since the battery should last until 2035, they would arrange for a replacement once I provided a receipt. I emailed it the same day, and within an hour, I received a friendly and apologetic email confirming that a new smoke alarm was on its way. This is what I call outstanding customer service. Thank you!
I called technical support for advice on a faulty item and spoke to a representative who was very helpful. They explained the process and arranged for a replacement once I provided proof of purchase. I sent the proof immediately and received confirmation that the replacement was already ordered and awaiting dispatch. An efficient service overall—highly recommend this service and especially the representative. Thank you!
The online customer advice and product compatibility information were severely lacking. I ended up purchasing incompatible products based on incorrect guidance. I have screenshots where customer service stated that the products would work together, but that advice was wrong, leading to my frustration.
My alarm was malfunctioning, so I contacted the service team. They provided prompt advice and proposed a replacement since it was still under warranty, along with guidance on fitting it to the existing base. Thank you to the team for your help!
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