Review Time
BUYERS BEWARE!! Find another place to spend your hard earned money. I paid to ship back my jacket that was the wrong size on January 27th, they received the item on Jan 30th. Today is Feb 18th and I have not received my exchange item. When I tried reaching customer support the many times you will get voicemail and when finally you speak to someone you will get a run-around that they have escalated your issue. I am still out of my money and my jacket I purchased.
I am writing to share my recent experience shopping with First Manufacturing Co., and unfortunately, it has been far from satisfactory. I must say, it was one of the most disappointing shopping experiences I have had in a long time. The quality of the products I received did not meet expectations, and I am quite frustrated with the overall service.The clothing, while advertised as high-quality, felt cheaply made and lacked durability. Additionally, despite claims of lightweight fabric being ideal for hot climates, it felt uncomfortable and impractical for the weather here in Mexico.The shipping and delivery process was another issue. Not only was the shipping time significantly longer than expected, but the package also arrived in poor condition. The delays and lack of proper handling made the experience frustrating.Furthermore, I want to address the lackluster customer support. Instead of being helpful, the team was unresponsive and indifferent, failing to assist me with my concerns. To make matters worse, the handling of the tax deduction for non-US residents was unclear, causing unnecessary complications.Overall, I am extremely dissatisfied with my shopping experience with First Manufacturing Co. and would not recommend them to others. This was an unfortunate and frustrating experience, and I sincerely hope the company takes steps to improve its service.
If you’re thinking about buying any product from this company, think once, twice, three, four, five times, or even more if possible. First Manufacturer is a company that produces apparel and gear for motorcyclists, but they have no commitment to their customers. Besides taking way too long, if you order something custom-made—something that will take at least two months for delivery—you’ll have trouble contacting them, the company won’t produce the material correctly, they deliver it wrong, and replacing it is a complete headache. I’ve been dealing with this issue for about fifteen days or more to get it resolved, and the company still says it will take another two weeks to prepare the product, not to mention they don’t even guarantee that timeframe. So, think twice or three times. I do not recommend First Manufacturer under any circumstances, and I will make sure as many people as possible know about this.
This company took 500 bucks from me. I received nothing, no refund and no response from customer service. If you need moto gear then find an outfitter with a good reputation. This companies reputation is tanking. The bad reviews are growing.
On 6 Dec 2024, I purchased 3 leather vests online from First Mfg’s web store to be used as Christmas presents. First Mfg claimed my order would arrive on 14 Dec 2024. On 10 Dec 2024, First Mfg gave me a UPS tracking number that [as of 3 Jan 2025] still says it has not been received by the carrier. I received an email from First Mfg on 14 Dec 2024 reassuring me not to worry, it’s the carrier’s fault for not properly scanning the outgoing shipment, and that I would still receive the items soon. Between 14 and 28 Dec 2024, I contacted First Mfg customer service department three times: via phone call, online chat via their website, and finally by email, demanding to escalate the issue to upper management. On the phone call, they said the order was not yet sent due to one item being backordered, despite the website claiming there was current inventory at time of order (so they lied about the carrier being at fault). They also claimed they would refund my expedited shipping fee, and mail the non-backordered items immediately. This was another lie. When I contacted them via online chat on 21 Dec 2024, they apologized that they hadn’t followed through, and again promised a refund of expedited shipping fee and immediate fulfillment of non-backordered items. This time, I asked for them to send me email confirmation of our chat discussion resolutions, which they emailed to me on 21 Dec 2024. Despite the email confirmation, this promise also went unfulfilled. Lastly, on 28 Dec 2024, I emailed both customer service and the agent who previously emailed me on 21 Dec, and demanded escalation and resolution. As of 3 Jan 2025, my email has still been completely ignored. I am out nearly $300 USD, with zero accountability from First Mfg. This behavior is unbecoming of a U.S.-based company, and, as a U.S. Army combat-disabled veteran, I am appalled that this company touts their alleged veteran-owned status while treating veteran consumers in such a manner. First Mfg should be ashamed of themselves.
I ordered a vest (4th vest from First MFG), and immediately after the order, I contacted CS to change the size; they confirmed that it could be taken care of. 2 days go by, and I see no changes to my order and no email confirmation of the changes to my order. Just as I thought, they shipped out the incorrect vest and have not responded to one of my emails after I made the order change request. I cant get a hold of anyone on the phone either.
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Making motorcycle apparels, leather jackets, vests, belts, bags and gears for hard working people at an honest price since 1987.
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