Review Time
Make sure to check the details before making a purchase. Returning items incurs costs if you're not satisfied. Additionally, the device uses expensive proprietary pads that lose stickiness faster than standard options. Be cautious during returns, as the platform may add a suggested product to your cart, complicating the process, and they might offer store credit instead of a refund.
Make sure to review the fine print before making a purchase. There are fees for returning items if you're unsatisfied. Moreover, the device uses proprietary pads that are costly and lose their stickiness much quicker than regular TENS pads. Be cautious when returning, as the platform might add a different 'suggested' item to your cart, making it hard to remove, and they may prefer offering store credit instead of a refund.
I spent nearly $300 on the device and additional pads, but it was never delivered. Tracking indicated it was delivered on October 4th, yet we were home all day with no package and no proof of delivery. I'm currently dealing with my bank about this. Be cautious, as this company seems primarily focused on making sales.
Previously, I bought an automatic massage roller without issues and liked it. This time, I tried the Wireless Muscle Stim (Double), which is very expensive. Unfortunately, I had to contact the company about a manufacturer defect they admitted to, stating they were aware of the adhesive pads not sticking. Returning the product was extremely challenging, as they insisted on shipping protection for an extra fee even for defective items. Their product descriptions are misleading, claiming the pads can be reused multiple times, but they barely adhere from the start. I had to make multiple calls and send emails to initiate a return, and they charged me for a return label. After returning, it took over a week and further follow-ups before I received my refund. Had I known their customer service was this poor, I wouldn't have made the purchase. They've lost my business and that of my family and friends. I highly recommend avoiding this brand, as they seem to disregard customer issues. I plan to report my experience to the Better Business Bureau.
I placed my order on April 17th, and according to shipping updates, it has been stuck since May 13th with no news. I emailed the company four times, and over a week later, still received no response. The only acknowledgment was from a representative who promised to follow up, but that never happened. This lack of professionalism is unacceptable for a company that claims to provide pain relief products. If you consider buying from them, be warned: they may ignore you if issues arise. I've filed a dispute with my payment provider and will be submitting a complaint to the Better Business Bureau.
I ordered the Wireless Muscle Stim (Double) and after a week with no shipping confirmation, I contacted customer service. They assured me it would ship soon. However, I later discovered the product had been out of stock for some time. I inquired why I was allowed to place an order without stock, and their response was that the website stated it would ship on a specific date due to stock issues, which I did not see during my order. My product was still not shipped by the promised date, and I would have appreciated more honesty from them.
I was allowed to order an item with a shipping estimate of 2-5 business days, but ten days later, it still hadn't arrived. I received no email updates or notifications about delays. Only after I called was I informed about the shipping delay. They justified it by saying they posted it on their website, which I found unhelpful.
I received the device and loved it, but later realized I didn't get the complete bundle of pads I ordered. I paid over $200 and noticed this a month later without any communication about being out of stock. When I contacted customer service, they informed me of a backorder, but I received no apologies or updates. After the backorder date passed, my order status remained incomplete. If they can't fulfill my order, they shouldn't take my full payment.
I received my device and was initially happy, but the pads stopped sticking after just six uses. This means it would cost me $50 a week to use it properly, which feels like a scam. The company coldly stated that these are consumables, implying that regular purchases are necessary.
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The Chirp Wheel is designed to fit perfectly between your shoulder blades, giving you relief right where it aches. The 3 different sizes provide you with 3 levels of insanely relaxing pressure. It's back pain relief that won't break the bank.
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