Review Time
RGB supplied a new TV for me when I had to claim through SKY Protect. They kept me informed with regard to what was happening with my order and on the delivery date they were very prompt, courteous and professional. I can very much recommend RGB and I would happily use them in the future. Excellent service.
We had a malfunctioning kitchen appliance that couldn't be repaired, so we chose a new one through our insurance. The item we selected was provided and delivered by a reliable service, making the entire arrangement hassle-free.
I purchased a new OLED TV during a sale, and it arrived on time a week later. After setting it up a few days later, the TV unfortunately stopped working just five days after that, showing only a black screen. Faults can occur with any brand. I contacted the support team, and they quickly arranged for the faulty TV to be picked up and sent back. A replacement was dispatched immediately after the return, and I received it promptly. While it's disappointing when a new product fails, the assistance I received was outstanding. The team managed everything efficiently, which is exactly what you hope for from a retailer.
I purchased a new OLED TV on Black Friday. It arrived as scheduled a week later. I set it up a few days after that, but unfortunately, just five days later, the TV completely stopped working, leaving me with a black screen. Faults can occur with any brand. I spoke with a representative who arranged for the collection of the faulty TV on December 19, 2025, and dispatched a replacement as soon as it was received back. I got my replacement on December 22, 2025. While things can break, the support I received was truly exceptional. There was no hassle, which is what you expect from a retailer when issues arise.
I was really impressed by the courier's efficiency. We received a delivery notification the day before, along with an approximate time that was updated closer to the delivery. The courier even called about twenty minutes beforehand. The driver brought the package inside and unpacked it to ensure it was undamaged. Definitely a five-star experience.
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RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
