Review Time
I recently purchased a Technogym Vario Excite from FitKit, it was absolutely immaculate and in perfect working order! However......I made a terrible mistake by not selecting the installation service, I naively thought that 5 of us would be able to lift it where it needed to go- we could not even get it off the pallet. I called and spoke to Helen who not only didn't make me feel like a wally she was incredibly reassuring and managed to jiggle things around so the installation team could put the vario where it needed to go. They were friendly, polite and so efficient! I cannot fault the professional way that my order was dealt with from start to finish!
I recently purchased a Technogym Vario Excite from FitKit, it was absolutely immaculate and in perfect working order! However......I made a terrible mistake by not selecting the installation service, I naively thought that 5 of us would be able to lift it where it needed to go- we could not even get it off the pallet. I called and spoke to Helen who not only didn't make me feel like a wally she was incredibly reassuring and managed to jiggle things around so the installation team could put the vario where it needed to go. They were friendly, polite and so efficient! I cannot fault the professional way that my order was dealt with from start to finish!
Excellent service from start to finish. I wanted a precor cross trainer but needed to check stride length as I'm only 5ft 2inches. Helen arranged an appointment for me to visit the warehouse where the 2 machines I was interested in were set up and ready for me to try. Had the appointment with Luke who then arranged for a payment link to be sent to me so I could complete the purchase. Cross trainer delivered and installed once the machine had been cleaned and serviced. Delivery guys ensured it was delivered to exactly where I needed it and it was tried and tested there and then. Great communication from company. First class service all the way through. Would highly recommend.
I ordered a Life Fitness Cross trainer that arrived securely wrapped on a pallet perfectly on time. There was a small issue where one part of the power adapter was missing. I contacted Helen their office manager and they sent one out a day later no issues. The machine was serviced and works perfectly. I would recommend FitKit UK to anyone considering a personal fitness machine of good quality and very reasonable prices. Thank you for a great experience.
My review starts with the customer services, superb! I had a problem with my order, the issue was the royal mails fault but all communication went through Fitkit, cannot fault them, they took a few days to get back to me but they are a small run company so give them time and they will reply, fixed my issues without any hassle, now the product, I’m running a 5km everyday for the month of march for charity so I bought this product to help my sore muscles, the shower cooling wash is superb, really helps and the body cream really soothes aching muscles, I would highly recommend FITKIT and will definitely order again, 5 stars
I don’t know why people go anywhere else, they have top qaulity ranges of Precor, lifefitness, cybex, all is as new condition, as any other new kit you buy elsewhere depreciates virtually 50% when it’s delivered, all these gyms that open up with massive loans just to call in brand new, and wonder why they close in a few years, Fit kits equipment holds its value so well, we have been in the gym business 40 years now, and every one is trying to reinvent the wheel…the members come to a gym mainly because of the equipment, so “stick to the well trodden path”…buy what the members want, not what you want and as much as you can with minimal loans, these guys are good! Service, delivery, installation, if you cannot see what it is they do, then your to stupid to know the difference.
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