Review Time
I recently (March 25) bought a WattBike for my gym and the help and service received from Scott and Helen was excellent. Immediate response to emails and very helpful. The bike itself was exactly as described and in great condition. I would definitely recommend buying from FitKit Uk and I will be using them again.
I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there would be some maintenance done, but after waiting more than 10 days, it’s clear that never happened, judging by the condition of the bikes. I’m heading to England this winter—can’t wait to see the scamming faces behind this mess in person.
I bought a Star Trac Studio 5 Indoor Group Cycle - used - in February. I used FitKit due to the warranty. I had a problem with a bad knock on the pedal and reported it straight back to Helen who was very helpful and arranged an engineer to come out and fix it. Great service from Helen and John the engineer.
Well all i can say is that the service was fantastic, the equipment I got was super clean (almost looked brand new) it runs smoothly, the only noise I got was the belt which is completely normal where the belt was thinker and going over the rollers. Would buy again!
From the first time i used it it made lots of noises that didn’t sound right. I took a video and sent it to fitkit. They told me this was normal. I shouldn’t of trusted or believed them. I’ve only used the bike 4 times and it’s literally one week outside the 3mth warranty and the bottom bracket has come loose. Bottom brackets should last for years. It’s clear this bike wasn’t serviced/reconditioned correctly before being sold. I’ve brought this up with fitkit and been told it’s out of warranty even though I reported as soon as I got it. I will be going to trading standards. Awful company, clearly not trustworthy.
The delivery service is extremely poor. They dump the product on your drive. The order explicitly stated that my equipment would be “fully assembled” which would have allowed me to wheel it across my drive. However it was boxed up unassembled and dumped on my drive by a delivery man who couldn’t care less.When I called customer service he was very keen to repeat that it was a kerbside delivery only but completely ignored the fact that they hadn’t delivered it assembled. Appalling customer service.I have had six deliveries of goods this week including heavy items such as sofas and a washing machine and every delivery service has gone above and beyond except the Neanderthal who dumped my product outside my house
Ordered a Life Fitness Integrity Series cross trainer demo model with SL console. FitKit replaced the console for new prior to shipping, as they wanted to ensure the machine was in perfect condition. It has arrived as brand new and is absolutely perfect as described, not a scratch on the machine. We are thrilled having had the previous Life Fitness commercial series for years - the movement and stability of our new model is beyond what you would expect in a commercial gym. The communication with the FitKit team was exceptional and shipping machines to UK islands without stress is something rarely experienced. We are thrilled and will order solely through FitKit in the future and highly recommend this company.
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