Review Time
The company advertised a Black Friday special for a low price with free shipping. Before shipping, they sent an email about a trial for their premium service, which I ignored. The product arrived, and shortly after, I received a bank alert about an unauthorized charge of $99.99. I declined this charge, raising concerns about their ethical practices. My bank statement indicated it was labeled as "Recurring DDA," which undermines any claims of an honest mistake. Now I need to reach out to my bank for a new card.
The company had a special offer for $10 plus tax for the device. Before it was shipped, I received an email about a 3-day trial for their premium service, which I ignored. The device arrived on 12/12, and by 12/15, I was alerted by my bank about a $99.99 charge from them. I declined the charge. There are definitely ethical concerns here. Upon checking my bank statement, I saw that the charge was labeled "Recurring DDA," which suggests it wasn't a simple error. Now I have to go back to the bank to request a new card.
As others have noted, you must be very careful during the ordering process to avoid accidentally subscribing. However, a larger issue is that the company aggressively markets in Europe while only providing support in English and shipping from the US. The vehicle compatibility is also limited to US brands, which was misleading. I requested a refund immediately, but they shipped the device anyway. Although it could read some basic engine codes, it was not compatible with my car. I reached out for a refund, but after providing my details, I received no further communication. The constant marketing felt overwhelming, and despite my requests for a refund, nothing has been resolved.
I encountered the same problem as many others; I ordered the device and was unexpectedly charged. I declined the annual subscription but still saw the charge go through, and my claim with the payment service was rejected. I strongly advise against purchasing from this company!
This company engages in disgraceful practices. I bought their device for a low price but was later charged nearly £100 without any prior notice. My bank flagged these attempts as potential fraud. There was no indication of additional fees at the time of purchase.
I saw an ad for the sensor while browsing used car sales and decided to order it. However, I was surprised to receive a notification about a pending payment for a premium subscription that I was unaware of. I quickly contacted customer support, who clarified that the subscription was annual and offered additional features. They were very helpful and arranged a refund since I wasn't ready to use the sensor yet. I plan to subscribe in the future when I am ready. However, I believe the trial period details should be clearer in the advertising.
I faced the same situation as many others; I ordered the device and was unexpectedly charged, despite declining the annual service. My claim with the payment service was denied as they claimed the charge was valid. I cannot recommend this company!
I purchased their Bluetooth car scanner online and declined the premium subscription offer. However, after the payment, I received an invoice indicating that I had purchased the subscription. I immediately contacted them to cancel and request a refund, but they insisted I had to cancel through their website. The cancellation link just repeated their previous message. Despite my request, they shipped the product, prompting me to cancel my card to prevent any further charges. They are definitely not trustworthy!
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