Review Time
My SR-71 posters got stolen. I contacted customer support, and Sebastian responded the very next day and immediately sent a replacement. The new posters arrived safely and looks amazing. Excellent, fast, and helpful service!
I received product as promised of which are brilliant quality, initially I thought I’d received a ripped poster however was just the thank you note. Prior to unrolling the poster I saw the tear so I did contact customer service who responded exceptionally fast and suggested it was just a slightly ripped thank you note. Great product! Brilliant customer service!
I like that they have free international orders after using a certain amount of money, definitely made it cheaper because i was ordering from norway. took less than two weeks to arrive and they were all packed well! I am not sure if it was the intention, but i got 5 posters when i ordered 4. all 4 i ordered were correct, but got an extra of one i didnt order lol not complaining. theyre all wonderful quality.i also ordered the double sided tape(?) they sell for like a couple of euro, i didnt have high expectations but these things really do hold these posters up, no damage at all. i would definitely recommend especially for any aviation enthusiasts!
Genuinely the first time I've ever felt compelled to leave any online review, in the 25 or so years of having dealt with thousands of companies, both professionally, and personally. The team at Flight Poster Store, and specifically Sebastian, have been an example of how to operate. The UK-based courier company failed an initial delivery, providing no updates, answers, or feedback - and failed to follow up, as promised - however Sebastian kept me informed, proactively, throughout the enquiry process, apologising (despite it being totally out of FPS's control) - and took complete ownership of the issue, and saw it through to resolution, going above and beyond (in terms of information and generosity) throughout. Benchmark has been set for all organisations to aspire to! The products (aircraft posters) are superb quality too - almost as good as the customer service! 5 stars simply aren't sufficient.
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