Review Time
Whilst I found the process of creating a magazine on Flipsnack very good, I cannot say the same for their customer service operators.As I work in an educational establishment, I asked one operator if we were allowed a discount on their Starter pricing package. He said yes and sent me a link for a 30% discount. He explained that the discount was valid for 24 hours.Having had this approved by my line manager, I contacted Flipsnack the next day to commence with the Starter package. I was told that the discount was invalid. (However the 24 hour period had not expired at that time ) The woman I had a conversation with was quite unhelpful. She didn't explain why the discount code was suddenly no longer valid and insisted I was in the wrong. Hence giving Flipsnack 2 stars for customer service.
The product is ok. The customer service is awful. I haven't used the product in a year. I forgot about it and realized they charged me for another year about a week ago. I thought I had auto-renew turned off. They say they have a no-refund policy but will make exceptions if the charge is recent and you haven't used the product recently. I haven't logged in to the service in a year. I contacted customer service and asked for a refund. Some rep name Ramona tells me I can't have a refund but then quotes the policy, which I told her I read and I fit the criteria. She told me it didn't matter if I wasn't using it; the service was still there. She also tells me the charge must be less than ten days. This is listed NOWHERE on the website. I pointed that out and she said it's an internal rule. The interaction with her ensures I will never use this company again, and I won't be referring them to anyone else. Do not use them. There are other companies with better customer service.
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Flipsnack is the fastest PDF-to-flipbook converter on the market. This online publishing solution allows you to bring your PDFs to life, transforming them into life-like publications with a 3D flip-page effect. Alternatively, you can use our Design Studio to easily create engaging flipbooks from scratch.
Bring your printed catalogs to digital customers while embracing a more sustainable and cost-effective path for your business. Powerful features like shopping buttons, videos, GIFs, enticing photo slideshows, customizable lead forms, embeds, and many more, will help you stand out amongst competitors. Advanced statistics and branding options are also available to help you offer your readers a memorable experience.
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